A good verbal communicator is someone who listens well and can think and express ideas clearly. They should be someone who respects other people and makes them feel comfortable. They should have a good memory to make people feel listened to, and be patient and not rush people when engaging in conversation. In health and social care, verbal communication is useful to talk to everyone who can understand the same language as you, and who has the ability to understand it. To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning.
Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Asking the individual - this would enable me to identify if the individual is hard of hearing and also if they understand the language in which I am asking. This is probably the best way of establishing their communication needs as I will be able to gain an immediate understanding.
Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care. 2.2. DESCIBE THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION The factors to consider when promoting effective communication are as follows : Verbal communication. The tone the volume of your voice would need to be correct to suit individual situations. Also the speed at which you talk is a factor.
UNIT 324 support service users with specific communication needs Understand specific communication needs and factors affecting them 1. It is important for the carer to be aware of the service users preferred method of communication and to support the individual to use their preferred method. Service users have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right.
This is probably the most effective way of finding out how an individual prefers or is able to communicate. Providing there are no language barriers or sensory impairments, the person should be able to tell you directly how he or she wishes to communicate with you. 2. Observe the individual. This is effective because it will show you how they communicate with others around them.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Being able to communicate with a service user so that you can understand their needs and that they understand you is very important to ensure proper is being provided and that freedom of choice is being promoted. Effective communication between colleagues and other health care professionals are just as important as this ensures that everyone involved in providing care is fully aware of all relevant information and that the care is being provided is consistent and respectful of the individuals needs and wishes. 1.3 There are many forms of communication not just talking. People also communicate through, facial expressions, body language and gestures, that’s why it is important to observe an individual whilst communicating as only 70-80% of communication is verbal, meaning that you could miss out on a large part of communication if you are not paying attention to the other aspects of communication. Posture is also a good indicator to how a person is feeling.
The factors that aid active listening are: Focusing on the individual, appropriate body language, maintaining eye contact, appropriate facial expressions, allowing sufficient time, making encouraging sounds, allowing pauses and allowing silence. (Some of these factors have been covered in Soler, the theory composed by Gerard Egan). The first factor is to allow sufficient time. In order to keep to this, practitioners must resist rushing a conversation. This is done to let the person know that the focus of interaction is on them.
Health and Social Care P1Explain the role of effective communication and interpersonal interaction in a health and social care context. What Is Effective Interpersonal Communication? Communication is a complex activity involving words, body language, voice tone and volume, the topic under discussion, the prejudgments that people bring to the topic, and the “communication history” between participants in the discussion. Communication is effective when the recipient of a message understands its meaning and can express that meaning back to the speaker or sender message.Taken from http://www.flexstudy.com/catalog/schpdf.cfm?coursenum=97003 Communication is a central part of everyday life for most people and it is particularly important when working with vulnerable people and their families in a health & social care environment. It is about making contact with others and being understood.
Unit 1 1.1 Identify different reasons why people communicate * To help each other * To understand each other * To share stories * To reassure each other * To meet peoples needs 1.2 Explain how effective communication affects all aspects of own work Effective communication helps to build meaningful relationships, It also helps to make life easier, being able to communicate effectively helps to stop mistakes being made and all needs be understood and rules be adheared to. 1.3 Explain why it is important to observe an individuals reactions when communicating with them. Its important to observe peoples reactions when talking with them because some times what people tell you verbally is not always how they are feeling and you can react differently when you can see what is in someones eyes and body language rather than just listening to them talk to you. For example if someone tells you they are feeling fine, but you can see when they talk with you that they are uncomfortable, then I can assertain from that, that there is something wrong and I can then act upon the information i have received even though it was not verbally told to me. 2.1 Find out an individual's communication and language needs, wishes and preferences I can effectively find out what an individuals language needs and preferences are by speaking to my colleagues, speaking to Management and checking their Care Plan.