Name Course Instructor Date Active Listening Introduction Active listening is one of the communication skills that enhance understanding, compassion, and comprehension between people. Through active listening, people are able to process information, ask relevant questions, and make pertinent remarks (Kamath 111). Based on these facts, this analysis seeks to establish the importance of active listening and the skills that people should apply when engaged in any form of communication. The skills and importance of active listening As explained by Cournoyer (212), active listening depends on many skills that include the following. Firstly, it is important for people to value silence when another person is speaking.
Being a good listener shows respect. To ensure you don’t fall into the rut of in effective communication, pay attention to your words, body language and listening skills. Learn about Assertive communication, the benchmark for healthy relationships. Assertiveness means expressing your feelings, beliefs, and ideas without infringing on the rights of others. When we are assertive, we are honest, direct, and respectful.
It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding. Seeing a person’s body language or facial expressions can give you an idea of their feelings and emotions about any situation or event that is occurring. Having knowledge of these skills is good because it can show you if someone is maybe feeling anxious or concerned about something, which you can then try and change. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. It is important to know a person’s individual needs when relating to communication, because it allows yourself to create or use various methods in order to support individuals with communication difficulties.
Focus on the person speaking and try not to let thoughts of a response cause distraction. Pay attention to the person’s body language and tone of voice. This will help determine how to present the proper response when the time comes. Is a response required? Does the person just want to vent?
In order to have interpersonal effectiveness one must understand and listen during communication with others. Listening well will give one a better understanding of the meaning in a message completely opposite if one is unfocused by not understanding the meaning in messages. At times one must encourage different listening points for a person who is willing to do more possibly adding their own feedback. With the term attentive listening a person’s ability to understand another’s opinion. There is an end to which are active or reflective listening, within active listening a person come to fully understand a message or words given to them by restating reflections of the message back to the original contributing person.
They include: valuing silence, listening to what has actually been said, using affirming body language, and reframing what has been said to check meaning. Silence is important because it shows the listener is attentive, allows the speaker to finish what they are saying, and, to some extent, provides the speaker with the opportunity to hear him or herself talk. It’s also important for the listener to fight the urge to speak what is on their mind and listen to what is actually being said. Listeners may want to add something to conversation, e.g., make suggestions; in doing so, however, the listener might miss the real meaning of what is being said. Using affirming body language is also important in letting the speaker know the listener's attention, e.g., nodding and smiling.
The way in which we communicate with these different groups can be varied, but the basic principle remains the same. Relationship problems can develop when individuals have a lack of communication, or do not have the skills to communicate effectively. These skills include clear expression, good listening skills and being able to adapt to different situations. We communicate in different ways: The way we speak – tone of voice Gestures Body language Facial expressions The person we are communicating with needs to feel at ease and given the chance to communicate back with comfort and confidence. It is also important to listen and to use positive body language (may be shown by nodding etc) use the appropiate facial expressions and give eye contact.
Such as facial expression, eye contact and body language. This nonverbal action can help to transmit messages. If the client looking away when he/she talking to you,it means he/she is no interested for the conversation. Therefore, PCO’s should sensitivity to client in order to identify their preferences for decision making. Shared goals is another criteria for interpersonal skills.
Intrapersonal style learner sometimes has issues with getting other people to understand their point of view. Interpersonal style learners are referred to as being great communicators. They prefer working as a team and enjoy socializing with others. Most interpersonal style learners are known for their experience in resolving issues and settling conflicts. People feel comfortable expressing their feelings to interpersonal style learners because they are good at understanding people.
People usually feel satisfied when they communicate well with individuals. Good communication enables individuals needs to be met and for care and support workers to feel, they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust. It is essential that the individuals you support trust you as you are working very closely with them to improve their lives and if you are providing personal care, you will be carrying out intimate tasks. Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children.