Nvq Level 3 Assignment 301

1621 Words7 Pages
ASSIGNMENT 301. Task A Questions and Answers. Ai. Identify four different reasons why people communicate. 1. To express feelings and needs. 2. To build and maintain relationships. 3. To share experiences. 4. To give and receive information. Aii. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. 1. Effective communication can affect the relationship between a service use and their carer because if the carer uses appropriate language and a calm tone of voice the service use will feel more at ease and more comfortable receiving care. 2. Effective communication can also affect the relationship between colleagues and other practitioners, as they are able to easily pass on vital information regarding the service user which can improve the quality of their care. As well as this, the relationship between colleagues and practitioners remains professional when the use of slang and jargon is avoided. Aiii. Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. 1. Ask the individual. This is probably the most effective way of finding out how an individual prefers or is able to communicate. Providing there are no language barriers or sensory impairments, the person should be able to tell you directly how he or she wishes to communicate with you. 2. Observe the individual. This is effective because it will show you how they communicate with others around them. By observing, you should be able to tell if there are language barriers, sensory impairments or other factors that may affect how the individual communicates. 3. Look at the individual’s care plan. If completed
Open Document