Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1.
Promote Communication in Health, Social Care Setting | HEALTH AND SOCIAL CARE LEVEL 3 Unit CU1530 | This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. | | Leaners Name: Sandy Whiting Leaners Name: Sandy Whiting Work Book One Work Book One Unit Covered | 1. Understand why effective communication is important in the work setting | TASK 1 1.1 Identify and explain four different reasons why people communicate.
Unit 201 – Principles of communication in adult social care settings Identify different reasons why people communicate. To form relationships with others – Give guidance, encouragement, support, build and gain trust and respect. To share information and knowledge – Share past and present experiences, follow or provide instructions. Express needs and opinions – If suffering any pain or discomfort, share feelings and emotions. Explain how effective communication affects all aspects of working in adult social care settings.
Confirm with others own understanding of the support required for care plan activities. If the individual likes something done in another way record in the care plan so the next carer is aware and let the office know. Outcome 2. Provide support for care plan activities in accordance with the care plan and with the agreed ways of working. The care plan will contain information on what support is needed for that visit, it identifies the level of support that a client requires with their health, personal and social care needs and should be followed.
Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. To discuss the options available to the client which will allow them to make an informed choice in regards to their care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Observation – By observing you can determine what the clients language is, whether there is a disability or if there is a visual or hearing impairment.
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. People communicate to express their emotions, their opinions, their needs and their knowledge. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Effective communication between colleagues and other professionals ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised. b) Individuals using the service and their carers Communication between individuals using the care service and their carers is important as it builds a good relationship and individuals can express their needs and preferences to the carer to ensure they are met.
All carers complete communication books after seeking an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would talk to the individual and inform them of the available choice of activities they can take place in that meets their needs. 2. Explain how effective communication affects all aspects of own work.
CU1515 INTRODUCTION TO COMMUNICATION IN HEALTH, SOCIAL CARE. 1.1 Identify different reasons why people communicate. People communicate. so they can express and share ideas, feelings, needs, wishes and preferences for obtaining and receiving information and for getting to know each other. 1.2 Explain how effective communication affects all aspects of own work.
Developing Effective Communication in Health & Social Care Effective communication is defined as verbal speech or other methods of relaying information that get a point across. An example of effective communication is when you talk in clear and simple terms. Interpersonal skills are the techniques people use in order to communicate and maintain effective relationships. Interaction is an exchange of communication. These 3 keywords are very important in health and social care settings for example in care homes there are care workers, staff, patients etc who have to communicate with each other to get information across to each other and have a good understanding between each other in order to perform a variety of tasks.
Effective communication can affect: * service provision * teamwork * participation, support and trust * empathy and shared understanding * recording and reporting 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. Importance of observing an individual’s reactions may include: * to understand what an individual is trying to express * to meet the * to identify any changes in an individual’s needs * to enable effective communication 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1 Explain why it is important to find out an individual’scommunication and language needs, wishes and preferences. An individual is someone requiring care or support Preferences may be based on: * beliefs * values * culture Importance of finding out an individual’s needs, wishes and preferences may include: * to enable effective communication * to understand what an individual is trying to express * to understand an individuals’ needs, wishes, beliefs, values and culture * to avoid the individual feeling excluded * to avoid the individual becoming distressed, frustrated or frightened * to support the individual to be fully involved in their daily life 2.2 Describe a range of communication methods.