Developing Effective Communication in Health and Social Care

1077 Words5 Pages
Developing Effective Communication in Health & Social Care Effective communication is defined as verbal speech or other methods of relaying information that get a point across. An example of effective communication is when you talk in clear and simple terms. Interpersonal skills are the techniques people use in order to communicate and maintain effective relationships. Interaction is an exchange of communication. These 3 keywords are very important in health and social care settings for example in care homes there are care workers, staff, patients etc who have to communicate with each other to get information across to each other and have a good understanding between each other in order to perform a variety of tasks. There are different types of communication from verbal communication to non-verbal communication. Verbal communication occurs when one person speaks and the other person listens, this can happen in a one-to-one spoken communication between individuals, spoken communication within groups of people and in other ways. Care workers need a range of verbal communication in order to find out about an individual’s problems, dealing with complaints, provide support to others etc. Effective verbal communication is a two-way process speaking and listening must occur. Listening is much harder than speaking and there is more to this skill than just waiting for the other person to stop talking. Written speech is a form of verbal communication. This consists of emailing, text messages, questionnaires etc. As well as communicating through speech, people use a variety of forms of non-verbal
Open Document