Promote Good Practice in Handling Information in Health and Social Care Settings. WORK BOOK-Unit 1(SHC 31) Unit 1 (SHC 31)- Promote Communication in Health, Social Care or Children’s and Young People’s Settings Unit aim: This unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3 Level 3 This workbook covers the following elements: Learning outcomes: There are four learning outcomes to this unit1. Understand why effective communication is important in the work setting 2.
The best way for me to establish the communication and language needs, wishes and preferences of an individual is to first off all look in the care plan as client’s wishes are often stated. I would ask the individual if the communication method being used is effective. I would also try out different methods to see which one gives the best result and the one which the individual is more comfortable and confident using. 4. Describe the factors to consider when promoting effective communication (2.2.2) There are different factors to consider when promoting effective communication.
301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
To pacify or calm someone. 4. To give instructions, to understand each other. A2. Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practioners.
If you have health issues and you’re not well you may not be able to communicate properly. If you are in a noisy environment and have no privacy. Explain how to access extra support or services… Ways of accessing extra support may include a GP, the residents family and friends, a social worker, specialist nurse, advocate and support groups. Services to help could include translation services, interpreting services, speech and language services. Explain expectations about own work role as expressed in relevant standards Explain the importance of reflective practice in continuously improving the quality of care provided; Describe how own values, belief systems and experiences may affect working practice You
*To gain and share information ideas and experience’s | | 1 | 1.2 | Explain how communication affects relationships in the work setting. | communication is important as it insures that information is clear, concise, accurate, non-judge mental and informative, as this reduces the possibility of mistakes been made and insuring appropriate care service delivery. If communication is poor or weak, my service users will not like or trust me to undertake any tasks they need or reqire, relationhips between care workers/service users can detareate. | | 2 | 2.2 | Describe 3 factors to consider when promoting effective communication. | there a few factors to concider with promiting good and effictive communication such as.
Unit 4222-301 Promote communication in health, social care or children’s and young people’s settings Outcome 1 Understand why effective communication is important in the work setting The learner can: 1. Identify the different reasons people communicate In order to identify the needs people communicate we need to know the definition, types, cycles of communication and the barriers to communication and to overcome such barriers What is communication? Communication is the means of interaction between everybody Types of communication: * Verbal communication: This is the form of face to face communication that involve the use of words, sound and language. * Non-verbal communication: this is the form of communication that involves the use of gestures, signs, pictures, symbols. * Formal and informal communication Reasons for communicating: * To feel closer to people around * To satisfy our emotional needs * To express ourselves * To understand others and for others to understand us * To socialise * To show gratitude and express appreciation * To satisfy our physical need * In order to feel safe and wanted 2.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
If unsure of anything, always ask questions. Sharing experiences/knowledge/ideas you may have with others. 1.2. Communication is the basis of all relationships, you can build on trust and respect. Communication can lead to good or poor service within the Adult Social Care setting, from service users and the care workers alike.
Explain how communication affects relationships in an adult social care setting (1.1.2) You need good communication in an adult social care setting to provide a good service. Having a good communication with service users encourages participation in activities therefore promoting equality within the care setting. By building a good relationship with the service user they can gain thrust and understanding and therefore communicate with ease the needs the individual requires. You need communication with other team members you can do this by having handovers, communication books. Because if information was passed on to others this would lead to a breakdown in continuity of care information.