Principles of Communication in Adult Social Care Settings 1. Understand why effective communication is important in Adult social care settings: 1.1- Identify the different reasons why people communicate: To express their needs To get to know each other and form relationships They may want to share their past experiences To socialise with others People also communicate to maintain and establish relationships with others Reasons why people communicate are to obtain and receive information They may want to share opinions, feelings, emotions Communication is an important thing a carer can use to meet the needs of a individual. Communication ensures effective team working and continuity of care. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. 1.2- Explain how communication affects relationships in an adult social care setting It is a essential requirement of a carers job role to communicate with individuals and their families, also with other members of staff on a daily basis.
It can affect service that carer provide to residents-more effective communication, better service to residents; with effective communication carer is building trust between residents and staff that helps in future work with them. 1.3 The care worker should always observe an individual’s reactions to see whether person fully understands what you have said to them. If the resident for example looks confused then the carer must then adapt their communication and ask again the question or other. In this way communication will be effective. It is also important to observe an individual’s reactions so as to
ASSIGNMENT 301 Ai: Identify four different reasons why people communicate. To establish and maintain relationships To give and receive information and instructions To share opinions and feelings To express needs and preferences. Aii: Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. It builds good relationships with your colleagues and service users, if the way you communicate isn’t good enough, it could lead to problems within your workplace. This can lead to lack of trust and lack of confidence.
Communication can be formal such as in a courtroom setting or informal such as friends chatting. 1.2 - Explain how communication affects relationships in an adult social care setting Communication can build, sustain and effect relationships in an adult social care setting. Communication can develop relationships and build confidence with adults in social care settings. It can be used to give advice, help, information and instructions to help individuals, staff and family members. Communication is used to benefit relationships and maintain safety and consistency.
Assignment 301 Ai. Four reasons why people communicate could be: to reassure someone, to relay information, to express a feeling or to encourage somebody. Aii. There are many ways in which effective communication can affect relationships in an adult social care setting between the individuals using the service and the care workers. If an individual using the service expresses there needs clearly and accurately it can help build up a better understanding between them and the care worker as they can attend to the individuals needs easier.
Shelley Prinsloo – 11/01/2013 Unit 4222-201 – Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings. 1.1 There are many different reasons why people communicate, to express their needs, their feelings, ask questions or to generally build a relationship. Good communication is crucial for developing a positive relationship with your service user as you need to be able to let them express their needs and feelings, give and also understand instructions. It is also important to be able to communicate to show encouragement and also share feeling and opinions 1.2 .Effective communication is vital to the role of the Carer as it reduces the chances of making mistakes, and helps to build a positive trusted relationship. It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential.
To ask questions Aii) Describe 2 ways how effective communication can affect relationships in adult social care setting between individuals using the service, their carers, colleagues and other practitioners. Effective communication is the key to building and maintaining a relationship between an individual and their carer; it will help build trust and respect. Effective communication can also allow us to meet the individuals needs and preferences. Aiii) Identify 3 ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
L2- HSC Technical Certificate unit worksheet Unit 201 – Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards UNIT 4222-201 1. Identify different reasons why people communicate (1.1.1) 2. Explain how effective communication affects all aspects of working in adult social care settings (1.1.2) 3. Explain why it is important to observe an individual’s reactions when communicating with them (1.1.3) 4. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences (1.2.1) 5.
BTEC Certificate in Preparing to Work in Adult Social Care L3 (QCF) (Edexcel) 501_1813_4 Learning outcome 1 Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons why people communicate 1.2 Explain how communication affects relationships in an adult social care setting In a residential care setting communication is critical to help build relationships between carers and residents. Just by talking to the resident this will help build their care plan. You can find out their likes and dislikes as well as all their care needs including any physical and medical needs. Good communication between the carer and resident builds a bond of trust and helps identify you as someone there for them if needed. When bringing in outside help for example a Doctor or social services excellent communication is needed to make sure the best interest for the resident is in place.
1.2 Explain how communication affects relationships in an adult social care setting. Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff