Level 2 Health & Social Care Introduction to communication in health, social care or children’s and young people’s settings. Unit 4222-201 Outcome One 1.1 Identify different reasons why people communicate. People communicate to develop positive relationships, to share information, to gain knowledge on an individual and use this information to ensure an individual’s wishes, preferences and needs are met. Not everyone communicates in the same way, it is important that you communicate with people in a way that suits them. Communication methods can include verbal and non-verbal communication.
Promote Communication in Health, Social Care or Children’s and Young People’s Settings SHC 31 1.1 Identify the different reasons people communicate. A welcoming and receiving atmosphere with approachable staff helps to create effective communication,this means there is a flow of information, knowledge and expertise between children their parents and practitioners, all communication is important, including gesture, signing and body language. Actions can often speak louder than words,posters, pictures and other resources on display will show the setting’s positive attitudes to disability, ethnic and cultural. They will help children and families to recognise that they are valued . Communication is a tool with which influence can be exercised on others.Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships.
1;- Understand why effective communication is important in the work setting. 1.1 There are several different reasons for communicating, these are to share information and ideas with others, to express certain needs, to reassure others,to express feelings and/or concerns you may have, to build relationships with either an individual or a group of people, communication is used in means to socialise, to ask questions and to share experiences. 1.2 Communication in the work setting with colleagues, service users and their families will help you to build trust and form relationships. It also helps understanding of an individuals needs, communication is used to help prevent conflict or misunderstanding, relevent theories are;- Tuckmans stages of group interaction (Forming, Storming, Norming, Preforming). 2;- Be able to meet the communication and language needs, wishes and preferences of individuals.
Promote communication in health care or children’s and young people’s settings (SHC 31) Unit number 4222-301 1.1) There are a multitude of reasons why individuals communicate with each other. At the very core, communicating is the sending and receiving of information between other individuals. Sometimes they are intentional signals or messages and others are times they are unintentional but are still received and interpreted by others regardless, either way. Intentional communication can include a ‘greeting’, where by an individual can introduce them self to others. Situations where this can occur can be up on first meeting another individual at which point we establish who we are.
UNIT 1 Introduction in comunication 1 Undestand why communication is important in the work setting 1.1Identify the different reasons people communicate People communicate for specific reasons,in orderto express emotion( fear,anger,pain,joy,loss).People live and communicate whitin a range of different groups and communities _families,neighbourhoods,workplaces,schools,comercial settings,users of profesional services,Communication can be –formal or informal. The nature of communication is very different,dependent ofthe circumstances,some communication are personal and very intimate(usualy with people to we are very close) ,other communication are for anaudience and are aimed at groups of people. 1.2Explain haw effective communication affects all aspects of the learners work In our job we need to communicate with people all the time. First with the person we are supporting and then with the family and frends. We will also communicate with coleagoes and with other professionals.The way you communicatewill bedifferent depending on the person with you are communicating and the purpose of communication.
You will need the ability to communicate with a Service User in order to support their needs effectively. 3.4 Identify sources of information and support or services to enable more effective communication. You can get information and support from your supervisor, line manager, mentor, senior and experienced colleagues. The service user’s relatives can provide you with effective ways to communicate and so can specialist practitioners e.g. speech and language therapists.
Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.
Communication is about making sure that our needs are recognised of our wishes known by another being. It is about one living human being interacting with another in any way and its about other human being listening, understanding and communicating back. According to Morris, C & Collier, F (2014) Communication is an essential tool a carer can use to meet the needs of elderly or children, there are different reasons why people communicate, however below are the main reasons why people communicate; • People communicate in order to express needs, to share ideas and information, to reassure; to express feelings; building relationships and trust; to ask questions and answer back; socialise; to share experiences. • People communicate in order to establish and maintain relationships with others • People communicate to give and receive information and instructions • People communicate to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 How communication affects relationships in the work setting According to Cape, C (2012) effective and happy teams depend on good working relationships between everyone.
Introduction to communication in health, social care or children’s and young people’s setting. 1. Understand why communication is important in the work setting… 1.1 – Identify the different reasons people communicate… People communicate with each other for many different reasons, whether it be to express their feelings, express emotions, show pain, or give their opinions, knowledge or encouragements. Communication can either be in the professional context (formal) or personal context (informal). In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult.
Assessment Task: SHC 31 Promote Communication in health and social care or children’s and young people’s settings An Identification of the different reason people communicate Introduction: Communication is a tool with which we exercise our influence on others, bring out changes in our and others’ attitudes, motivate the people around us and establish and maintain relationships with them. Communication makes a major part of our active life and is a social activity. This social activity is pursued verbally through speech, reading and writing or non-verbally through body language. Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate–and others try to communicate to us–gets misunderstood, which can cause conflict and frustration in personal and professional relationships.