Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
Most places will have a format (usually a care plan) for identifying needs such as: * What they are able to do independently * Personal Care * Nutritional Needs * Daily Life * Choice and Control * Risks * Medications * Work, leisure and learning * Physical and mental health It is important that everything is included in the care plan. The person is the central aspect of the care plan and regardless of their state of mind, their dignity, integrity and most importantly, their individuality must be respected. If you look at a care plan as “input” and “outcomes”. THe use of a care plan does not structure itself around the service it provides but what is achieved by people receiving the service. 3.3 Explain the steps you would take if you could not gain consent from a person you support when undertaking an activity Consent can happen or be obtained in many different ways, whether it be informed consent (ensuring the client is informed of the task they are about to undertake), implied consent (a client may imply their consent by for example presenting their arm ready for a blood test or to take their blood pressure), written or verbal consent.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
Introduction to Duty of Care in Health and Social Care settings 1.1 Define the term Duty of Care A duty of care means that all health and social care professionals and organisations providing health and care services, must act in the best interests of the people they support. They also have to do everything in their power to keep people safe from harm and exploitation. As a care professional, you must ensure that you do not do something, or fail to do something, that causes harm to someone. You have a professional duty of care to act only within your own competence and not to take something you are not confident about. 1.2 Describe the Duty of Care which affects your own practice It is important to only carry out duties that you are competent and confident in under taking the duty and it is important that the task are in your job description and declining care work that is not.
It has an influence on social care work, because we need to make sure that we are communicating well, and listening to the individual's wishes and preferences, and we need to remember not to dothings without discussing it with service user. Rights Every service user has rights and these must be respected. However, it need to be understood that rights and responsibilities have to be balanced. Some tensions between what the service user perceives as their right and what we can offer as a part of the service might be encountered. Examples of rights: dignity,privacy, choice of diet, choice of dress, the chance to say own opinion, etc.
Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings Learning outcome 1:- Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate to express a need or want, to find out information, Convey information, Socialise, Ask to do task’s and ask questions. Communication happens between service users and staff, staff and service users, management and staff etc. 1.2 Explain how effective communication affects all aspects of own work Effective communication creates a understanding between staff and service users this ensures the service receive the best possible care, this keeps staff up to date and ensures a smooth running of the house. This can be positive and negative. But all communication between professionals, staff, service users and management ensures that the service users get the best possible care.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
1.2 Understand how communication affects relationships in an adult social care setting? Communication can lead to good or poor service within an adult social care setting. Good communication with individuals encourages participation in activities promoting equality and independence. The individual can gain trust and understanding from the carer and therefore communicate their needs in a way they feel comfortable. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard and ensure problems are
If everyone has a clear role then individuals will be less likely to become disheartened and be more willing to work together. * Open and clear communication is one of the most important points in effective team performance. Improving communication with other team members will help to build healthy interpersonal relationships. By encouraging team members to contribute their ideas and discuss issues and find solutions together this will increase trust and morale. * Effective Decision Making is vital to a team’s progress.