Unit 1 Level 3 Health and Social Care

484 Words2 Pages
1;- Understand why effective communication is important in the work setting. 1.1 There are several different reasons for communicating, these are to share information and ideas with others, to express certain needs, to reassure others,to express feelings and/or concerns you may have, to build relationships with either an individual or a group of people, communication is used in means to socialise, to ask questions and to share experiences. 1.2 Communication in the work setting with colleagues, service users and their families will help you to build trust and form relationships. It also helps understanding of an individuals needs, communication is used to help prevent conflict or misunderstanding, relevent theories are;- Tuckmans stages of group interaction (Forming, Storming, Norming, Preforming). 2;- Be able to meet the communication and language needs, wishes and preferences of individuals. 2.2 Factors to consider when promoting affective communication include, Argyles stages of the communication cycle (Idea's, occur, message coded, message sent, message received, message decoded, message understood). The type of communication needs to be considered whether it be complex, sensitive, formal, non-formal, the context of communication e.g. one to one, in a group, with people communicating with children, young people or the elderly, with professionals/ colleagues and the purpose of the communication i.e. cultural factors, the need to adapt communication like the environment, the time and the reasonless available. 3;- Be able to overcome barriers to communication. 3.1 People from different backgrounds may use different communication methods in different ways this could be due to a persons age, gender or culture. Differences in verbal communication could be language, vocabulary, dialect, intonations and also non-verbal communication
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