INTRODUCTION TO COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN’S AND YOUNG PEOPLE’S SETTINGS
1.3 Explain why it is important to observe an individual’s reaction when communicating with them.
It is important to observe an individual’s reaction when communicating as it informs you
how they are feeling at the time. All communication has an effect on the person you are communicating with. This is a two way interaction process, it is important to observe the effects so any problems can be identified and dealt with. You will need the ability to communicate with a Service User in order to support their needs effectively.
3.4 Identify sources of information and support or services to enable more effective communication.
You can get information and support from your supervisor, line manager, mentor, senior and experienced colleagues.
The service user’s relatives can provide you with effective ways to communicate and so can specialist practitioners e.g. speech and language therapists.
Other sources may include interpreting services and organisations that work with families where use of English is a barrier to effective communication.
Specialist organisation can provide support for people with sensory impairments, disabilities an language problems.
4.4 Explain how and when to seek advice about confidentiality.
It is best to treat everything you learn about your service user and their families as confidential information. You should always check with your supervisor before passing on any confidential information and always tell your supervisor if you receive any information that concerns you.
If someone confides in you, you should make it clear to them that you may not be able to keep the information to yourself as it is your duty to safeguard them and then let them decide if they still want to tell you.