• To understand emotional state • Knowing if information has been understood • When and how to adjust communication method • Recognising barriers to communication Learning outcomes Assessment criteria 2.1 Question: How do you find out about the individuals language, needs and wishes? 2. Be able to meet the communication and language needs, wishes and preferences of individuals Answer: Everything should be written in their care plan it tells you how to best see them and how they wish for their care to be carried out. • Home language • Preferred method • Physical disabilities • Preferences based on .. beliefs, values,
UNIT 1 1. Understand why communication is important in the work setting. 2.1 Identify different reasons why people communicate – People communicate with each other to understand one another. Human beings are sociable by nature and want to be around other human beings. There are a number of different reason why people communicate these include fear, anger, pain joy and love.
b) Wishes and preferences Misunderstanding/mistakes could be prevented, you have a better insight about the individual (religious and cultural beliefs) therefore ensuring effective communication. Av Explain how good communication can have a positive effect on the way a social care Worker interacts with. a) Colleagues The environment at work will be a pleasant and positive one to work within if colleagues communicate regularly therefore promoting team work and a good working atmosphere. b) Individuals using the service and carers Effective communication enables a person to feel secure and respected as an individual at a time when they may be
Cu1530 1.1 identify the different reasons people communicate People communicate to express needs; to share ideas and information; to reassure; to build relationships and maintain; socialise; to ask questions; to share experiences to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 1.2 explain how communication affects relationships in the work setting Communication affects everyone in a relationship. it is essential to establish good relationships with wide range of people in the care setting without good communication the client will not receive the best care he/she requires.This is because things may get missed as information is not passed on. 2.2 describe the factors to consider when promoting effective communication Factors to be considered are your tone of voice, the context of the way it is spoken, your posture and your facial expressions all these have a impact on building a relationship with the client. 3.1 explain how people from different backgrounds may use and/or interpret communication methods in different ways People use communication differently some country's a word can have different meanings or they may speak more formally, others informally.When we speak, we should Slowley and clearly as they may misinterpret us,this can cause misunderstandings.
Understand why effective communication is important in the work setting 2. Be able to meet the communication and language needs, wishes and preferences of individuals. 3. Be able to overcome barriers to communication 4. Be able to apply principles and practices relating to confidentiality Question- (1.1) Identify the different reasons people communicate Answer: There are different reasons why people communicate.
By having good communication skills it will build good relationships in the work place. Communication works both ways, so it is important to speak clearly in a way that the person listening would understand so it causes no confusions. Describe the factors to consider when promoting effective communication. Some factors to take into consideration when communication would be hand and facial gestures; which could show feelings and emotions. Another factor is the person your speaking to and the level of understanding they have, and if they will be able to understand more technical and complicated words.
Unit 1 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings. 1.- Understand why communication is important in the work setting. 1.1.- Identify different reasons why people communicate. Depending on the source where you seek the information there are from 3 to 6 main reasons to the communication. The one I prefer is the following classification: 1.
Communication in the work environment with colleagues, service users, family members, Other organisations regarding the service user. Promotes trust, helps understand the individual’s needs. Communication is used to inform others of the care and wellbeing of the service user without communication I would not know what the service user wants and needs, feelings and wellbeing. Communication can prevent or resolve conflict and prevent misunderstanding. 1 Be able to meet the communication and language needs and wishes and preferences of Individuals 2.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.
Unit 4223-302 promote communication in health, social care or children’s and found peoples settings (SHC 31) 1. Understand why effective communication is important in the work setting? 1.1 Identify the different reasons people communicate. We communicate with each other in order to achieve goals in life, whether physical or emotional. Communication allows us to convey information, thoughts, moods, (e.g happiness, sadness, anger), needs, choices.
SHC 31: Promote communication in health, social care or children and young people’s settings 1. Understand why effective communication is important in the work setting 1.1: Identify the different reasons people communicate People communicate for a number of different reasons including: * To express needs, to give and share information, to express feelings, to build friendships and relationships, to ask questions and to share experiences * People communicate in order to show friendship and maintain relationships; communication is also about showing others that they are valued by listening to their opinions, needs and wants as well as expressing your own. It is also to share ideas and thoughts 1.2: Explain how communication affects relationships in the work setting Communication is important within the work setting whether that be between members of staff, between children or between staff and children as it promotes a healthy and happy learning environment in that everybody knows what they should be doing and when something is needed or wanted it can be asked for. If communication is good in the workplace, then everything is able to run smoothly and all of the staff either in a particular room or in the school in general knows their roles and responsibilities. It also allows the staff to know who they can go to if they have any issues or problems within work.