1. Abstract: A student’s learning style is an important tool to strengthen an individual’s interpersonal communication skill. Upon self reflection, my most effective learning style is practical application of utilizing the tools required to accomplish a new skill. Combining it with an audience is paramount to improving the boundaries of my communication potential. To be able to adapt to change depends on your interpersonal communication skills, among these are self concept (self awareness) development, perception, active listening and non verbal communication.
Unit 1 – Questions and Answers CU1530 Promote Communication in Health, Social Care or Children’s and Young People’s Setting Name of Candidate: Sahr Philip Kanda Question and Answer Session Learning Outcomes | Assessment criteria 1.1 | | Question: Identify the different reasons people communicate | 1. Understand why communication is important in the work setting | Answer: 1. To express emotion e.g. anger, fear etc. 2.
Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1.
Effective communication can affect: * service provision * teamwork * participation, support and trust * empathy and shared understanding * recording and reporting 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. Importance of observing an individual’s reactions may include: * to understand what an individual is trying to express * to meet the * to identify any changes in an individual’s needs * to enable effective communication 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1 Explain why it is important to find out an individual’scommunication and language needs, wishes and preferences. An individual is someone requiring care or support Preferences may be based on: * beliefs * values * culture Importance of finding out an individual’s needs, wishes and preferences may include: * to enable effective communication * to understand what an individual is trying to express * to understand an individuals’ needs, wishes, beliefs, values and culture * to avoid the individual feeling excluded * to avoid the individual becoming distressed, frustrated or frightened * to support the individual to be fully involved in their daily life 2.2 Describe a range of communication methods.
Introduction to Communication in Health & Social Care or Children’s and Young People’s Settings Learning Outcomes 1.1 Understand why communication is important in the work setting Effective communication is needed to motivate people and build relationships in Health & Social Care setting. 1.2 Be able to meet the communication needs and language needs, wishes and preferences of individuals Asking whether they or relatives have a particular language need/communication need Reading reports and notes about service user that provide information on speech/language issues, learning difficulties, disabilities – hearing or visual impairment or physical condition – stroke/cleft palate, that may affect their ability to communicate. Being aware that an individual’s culture, ethnicity and nationality effect their language preferences and needs. Observe people who use your setting to see how they use their communication and language skills. Ask Supervisor/Mentor and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support on how best to communicate with adults who have special communication needs.
emotional/ social traits may be just as important as physical disabilities. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences Importance of finding out an individual’s communication/ language needs and preferences: Efficiency of time/ resources; to promote inclusion, motivation, comfort and openness; preferences include beliefs, values and culture. 2.2 Describe a range of communication methods Communication methods: Non-verbal: eye contact, touch, physical, gestures, body language, behaviour, gestures, Braille, writing etc. ; Verbal: vocabulary, linguistic tone and pitch.
|Title |Principles of communication in adult social care settings | |Ref |21 | |Level |2 | |Credit value |2 | |Learning outcomes |Assessment criteria | |The learner will: |The learner can: | |1. Understand why communication is important in adult|1.1 Identify different reasons why people communicate | |social care settings |To build relationships with others/clients | | |To give and receive information ,reports and instructions to provide the best | | |level of care. | | |To share opinions, knowledge and needs. | | |To understand and be understood | | |1.2 Explain how effective communication affects all aspects of working in | | |adult social care settings
|Links to unit/ outcome and |Assessor’s Questioning Record | |assessment criteria | | | |201- Introduction to communication in health, social care or children’s and young people’s settings. | | | | | |Learning outcomes 2, 3 & 4 must be assessed in a real work environment | |201. LO 1.1 |Identify reasons why people communicate. | | | | | |To express themselves; sharing ideas; information; Reassuring; feelings – emotions; ask questions; share experiences; understand | | |opinions; giving encouragement; showing others they are valued; maintain relationships | | | | | | | | |
1- Understand why communication is important in adult social care settings 1.1 Identify different reasons why people communicate To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.