Authors Pearce and Robinson (2009) suggest, a balanced scorecard “Is a set of measures that are directly linked to the company’s strategy,” “Directs a company to link its own long-term strategy with tangible goals and actions,” and “Provides a framework to translate a strategy into operational terms” (p. 202). A balanced scorecard is comprised of four perceptions: financial, customer, internal business process, and learning and growth (Pearce & Robinson, 2009). Utilizing Kaplan and Norton’s development of the balance scorecard AB Cleaners (ABC) evaluated its strategies relative to their mission and vision. The preceding matrix echoes ABC’s measurements, its targets, and supporting initiatives for each of the four perspectives associated with the
Business Communication assignment 1 task 1 part A p1 explain the different types of business information their sources and purpose In this assignment I will be explaining about business communication, with the different kinds of information used and produced by organisations. Organisations such as Tesco have their own purpose such as awareness of activities, these are known as internal activities, also stakeholders expansion is contained by the organisation. Out of the four organisations, Tesco, Morrison’s ,Thorpe park and ford I will be picking Tesco and talking about the types of information that they create and use. Also the reasons why Tesco produce the information and where this information comes from. I will be looking at all of the features to get an entire observation on the business communication used and the reasons why.
The Organization and Performance Management Organizational management refers to the company's business plan; performance management refers to how the employees within the organization carry out the day-to-day operations. Organizational management and performance management should align with one another. The organizational management tool I am suggesting for Landslide Limousines is a balanced scorecard. “A Balanced Scorecard defines what management means by "performance" and measures whether management is achieving desired results. The Balanced Scorecard translates Mission and Vision Statements into a comprehensive set of objectives and performance measures that can be quantified and appraised” (Kaplan, 2005).
In my role I have to deal with a wide range of individuals who are both directly associated with the Care Home and those who are a necessity but who are indirectly required to assist with the business/operational needs. These “groups” can be split in two; Direct and Indirect. Direct Group Indirect Group Management Accountants Staff Solicitors Residents Banks/Stakeholders Relatives Employment Consultants Commissioners Suppliers 1.2 Explain how to support effective communication within own job role. With regard to supporting effective communication I always emphasise that I have an open door policy. If people feel you are approachable then they will not hesitate to seek any clarification they may require on any communication and this in itself supports effective communication.
SOUTH BIRMINGHAM COLLEGE CERTIFICATE IN BUSINESS & ADMINISTRATION NVQ LEVEL 2 UNIT 201: MANAGE OWN PERFORMANCE IN A BUSINESS ENVIRONMENT NAME: |Outline guidelines, procedures and codes of practice relevant to personal work | |There are a number of guidelines and procedures in the work place which enable employees to work more efficiently and effectively. | | | |Examples of procedures, guidelines and codes of practice relevant to my work are: | | | |Procedures - Reporting absences to Boston HR, Reporting Training needs, following the aid procedures and requesting annual leave through | |HR21 self-service systems. | |Codes of practice - Good customer service, PCA3 Produce Check Amend. Response Time (Initial acknowledgement, Substantive response and | |response chase. Data protection, Ensure personal computer is locked when away from my desk and disposing of paper work correctly.
“The Joe’s Experience”: Examining The Co-Creation of Culture within JCS Tifphany Cantey Chelsea Lahey Towson University: COMM 419-003 Fall 2012 Abstract This essay examines the processes associated with the co-creation of culture within a customer-service oriented organization. As with any customer-service oriented organization, there is a unique sense of pride that takes place within the organization, both internally and externally. This pride is what drives every participant in the organization to deliver. Hence, organizational culture has become a huge part of almost all companies that exist today. Not only does culture help improve an organization's productivity, effectiveness and efficiency but it allows it to be set apart from its competition.
330 Business Ethics business ethics infrastructure for owners and representatives, 132–34 central planning legacies, 13–14 management performance expectations, 98–100 relationships and responsibilities between enterprise and, 119 “the right people in the right places,” 187–88 training programs, 159 P Packard, David, 4 “parade of horribles,” 160 partners, relationships and responsibilities between enterprise and, 120–21 performance evaluating, see evaluating business ethics programs improving, see improvement of business performance through ethics personnel and business ethics, see employees and agents; management; owners; responsibility functions; supervisors personnel issues distinguished from ethics issues, 172–73
Riordan Virtual Organization Riordan is a company looking at all the areas of business. Starting with a strategic plan and the significance of having one, to accountability of social and ethical concerns. Having a strong knowledgeable employee base increases the moral and the security of the company both in the United States and Internationally. Providing the proper financial documentation discloses how the company is doing. Conducting key measurement guidelines to ensure they are on track with production and budget.
Written / Oral Questions 1 - What is the purpose of the standard known as AS/NZS ISO 31000:2009 Risk Management? The purpose of the standard known as AS/NZS ISO 31000:2009 is to provide principles and guidelines on effective risk management. ISO 31000 provides a universally accepted theorem for companies implementing risk management processes to replace currently implemented strategies that vary between industries. 2 - There are a number of key provisions of relevant legislation and regulations from all levels of government that that may affect aspects of business operations, such as: ◦duty of care ◦company law ◦contract law ◦environmental law ◦freedom of information ◦industrial relations law ◦privacy and confidentiality laws ◦legislation relevant to the organisation’s operations ◦legislation relevant to operation of a business entity ◦anti discrimination legislation ◦ethical principles ◦codes of practice ◦health and safety legislation Why is it necessary to have a working knowledge of the legislation involved in business? It is necessary to have a working knowledge of the legislation involved in business to ensure that the laws protecting consumers, suppliers & workers are implemented and complied by.
A balanced scorecard (BSC) is a strategic management and planning system used by businesses in all industries to improve internal and external communications, and monitor organization performance against strategic goals. In 1992, Kaplan and Norton introduced the Balanced Scorecard (BSC) concept as a new system for organizing both financial and non-financial performance measurements. It was later evolved in 1996 to further become a strategic management system, which they argued supported four managerial processes, namely clarify and translate vision and strategy, communicate and link strategic objectives and measures, plan, set targets, and align strategic initiatives and enhance strategic feedback and learning (Kaplan and Norton, 1996b). Please see below an example of the balanced scorecard adapted from Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System,” Harvard Business Review (January-February 1996): 76. Forest Laboratories, Inc Introduction Forest Laboratories, Inc. is a major pharmaceutical company that has marked its presence in this field for more than 50 years and still enjoying the success of its products thus proving to be a tough competitor against all odds.