Understand Why Communication Is Important in the Work Setting.

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Identify different reasons why people communicate. Explain how effective communication affects all aspects of own work. Explain why it is important to observe an individual’s reactions when communicating with them. There are many reasons for communicating. • To express an emotion or a need. • To learn different skills and needs of others. • To teach others or to share ideas. • To relate (establish, maintain, and adjust relationships). • To share (what’s on our minds, in our hearts, and from our intuition). • To compliment or Hurt. • To experience our thought and emotions or those of others. • To live- we communicate as a way of life whether it is a spoken communication or an emotion (as crying) to show that who and what we are. Effective communication is essential in a workplace and also affects all our aspects of our work. When we usually think of communication we usually just assume it is talking to each other, but this is not the case. Even when you are not talking you are communicating with someone because the way you behave is also a type of communication. Effective communication drives work places and affects us all because without it the company or business would not work as well. Effective communication brings respect between boss and employees, confirmation of where everyone stands and a sense of belonging and trust. Communication between a service user and employee in the setting of a care home is very important, as communication is essential to building relationship and helps to develop an understanding of the user’s needs and wants. Effective communication is also important as it helps us as a person to develop our skills and our knowledge. Ineffective communication can lead to Bad relationships and important information being misinterpreted and mistakes being made. For example a service user goes to hospital and a member of staff

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