Unit title: Principle of communication in adult social care settings Unit number PWCS 21 Unit level: 2 1. Understanding what is required for good practice in adult social care roles 1.1 Identify standards that influence the way adult social care job roles are carried out The standards which influences the way the work role is carried out are: Codes of Practice, minimum standards, Regulations, national occupational standards • Regulations are: Health and Safety at work Act 1974, Care Standards Act 2000, Manual Handling operations regulations, NHS & Community Care Act, Food Safety Act, and Management of Health and Safety at work. • Codes of Practice are: Codes of Practice for Social Care Workers ad Employers; General Social Care
Understand employment responsibilities and rights in health, social care or children and young people`s settings 1. Know the statutory responsibilities and rights of employers within own area of work 1.1 List the aspects of employment covered by law -minimum wage, -health and safety, -discrimination, -holiday entitlements, -redundancy, -dismissal, -training, -disciplinary procedures, -union rights, -consultation and many other. 1.2 List the main features of current employment legislation The main features of current employment registration are to protect employers and employees, -to guide, regulate and set standards, -to provide rights and restrictions on workers and management through a legal relationship. 1.3 Outline why legislation relating to employment exists Legislation relating to employment exists to protect the rights of employers and employees (example: minimum wages, maternity leave, maximum working hours, safety standards etc.) by providing rules and regulations that must be followed.
1.1 List the aspects of employment covered by law. Anti-discrimination provisions eg gender, race, disability, religion, age Working hours and holiday entitlements Sickness absence and sick pay Data protection Health and safety Criminal Records Bureau (CRB) checks We also have the Disability Act, Manual and Handling Operations and Regulations, The Medicine Act, RIDDOR and more. 1.2 List the main features of current employment legislation. Employment Rights legislation National Minimum Wage legislation Employment legislation Equalities and Discrimination law Health and safety legislation Working time regulations Part Time Workers regulations 1.3Outline why legislation relating to employment exist. Legislation relating to employment exists to protect the best interests of both employer and employee.
Principles of Personal Development in Adult Social Care Environment 1.1 Standards that influence how Adult Social Care job roles are carried out: • Code of Practice as laid down by the Management of the care home • Legislation and regulations that are currently in place such as the Equality Act 2010 and the CQC Judgement Framework Outcome 1 which details the way in which the Care Quality Commission will measure care providers against the Health and Social Care Act 2008 • National Occupational Standards which define individual competence in performance terms i.e. the successful outcome of work activity. These standards are concerned with what people do and not just what they know. They are in place to promote best practice. 1.2 Reason why reflecting on work activities is an important developmental skill: • It allows you to review how and why you carry out a particular task or range of tasks which in, turn gives indications that identify possible areas of improvement in your role as carer • Indicates better methods of carrying out the role of carer • May Indicate possible areas of further training that may be needed • Indicate areas to be discussed in our annual personal development plan review 1.3 Ways to ensure personal attitudes do not obstruct the quality of work • Have self awareness of innate attitudes and those acquired through peer pressure • Develop an understanding and awareness of other people’s attitudes and convictions and accepting and respecting these personal differences even though you may not fully agree with them.
It is so important to note that because no such programs or culture exists, there seems to be no communication being conducted from top management down to the entry-level employees about any ethical procedures or values. The most prevalent assumption to be taken away is that Eclipse Airline wants to succeed and share the success within the organization across all relevant personnel. By assuming these three elements, it is to the benefit of the board of directors for the company of Eclipse Airline to immediate put into effect few recommendations. By assuring ethical
This seminar will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies. How You Will Benefit Build better rapport and gain the trust of your colleagues Discover the basic competencies critical to solid work relationships Develop flexibility in actions, thoughts and feelings to better handle any situation Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening Influence and motivate others to first-rate performance Learn how to use direct and indirect messages accurately Build your self-esteem as you discover a new self-awareness Identify strengths, weaknesses and opportunities in your work relationships Understand values, beliefs, attitudes and perceptual processes Understand emotions and how they translate into emotional intelligence Master the keys to excellent communication: observe, listen, analyze, plan, communicate What You Will CoverEffective Work Relationships How do you build work
This process helps an individual understand how others perceive them. Feedback is essential to facilitating performance improvements. Feedback allows people to utilize their strengths to their advantage. Feedback informs employees which actions create problems for others and to know what changes may be needed. 360 Performance Appraisal: Uses Uses for 360 Performance Appraisal include: Employee Development Performance Appraisal Performance Management Training Needs Assessment Evaluation of Training Attitude Survey Organizational Climate Survey Customer Satisfaction Survey This process can also be a motivator of performance since it shows the employee that their opinions and views are considered important.
Employee rights and responsibilities have developed over time to also foster in the protection for employees as well. Employers have the problem of balancing the legalities with responsibilities and the total social engagement of an organization. With employees rights and responsibilities comes the concepts of due process, employment at-will, duty of diligence, duty of obedience, and duty of loyalty. Employers love to have an engaged workforce so seeking out ways to have a productive organization can be challenging. Employee involvement strategies have been created to include employees in the some of the decision making in their day-to-day activities.
That staff feel more valued when their welfare is taken into account and therefore their performance increases. However sometimes operational requirements sometimes means staff welfare cannot be the main focus. My Findings also show how personal development can have a positive impact on meeting organisational objectives. Certain people have different learning styles and learning should be tailored to suit the individual. Using personal development plans and regular meetings to monitor how the development is progressing making sure mile stones are met.
The false perception Jack Carter abstains that his company is not in any immediate danger of discrimination lawsuits, tells me that he never received any legal representation or solicited advice from a reputable Human Resource company. So the answer is, yes, he can be accused of being discriminatory. 2-30. How should Jennifer and her company address the sexual harassment charges and problems? Jennifer will have to conduct an investigation.