Tuckman And Argyles Theories Of Communication

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Merit 1 Assess a difficult, complex or sensitive issue that you have taken part in or witnessed, consider how the theories of communication can be used in these circumstances. Consider Tuckman and Argyles theories. (M1) Here I have written a script between Mrs Jones who is the patient who lives within the nursing home and Claire who is a carer who has recently started working in the care home. Claire; how are you today Mrs Jones? Mrs Jones; I’m not too good Claire, I have something important to tell you, I can’t possibly keep it in any longer. Claire; What is it Mrs Jones? Is everything okay? Mrs Jones; I don’t get any food I like here, they never change the bed for me and they push me to one side when I’m trying…show more content…
The first of which is a correct way of putting it, and the second way is a much more insensitive way of saying it. It is also important to make sure that we communicate the information at the correct time to prevent a misunderstanding of the message. The place and method of communication is also important in communicating a sensitive subject effectively and sensitively. The carer will need to bare in mind that there are many ways Argyles theory can switch into Shannon-Weavers at any point of the conversation because you may realise at the start the victim cannot hear you due to them being deaf, maybe they are blind and cannot see you which makes it harder to communicate. It might not just include Mrs Jones having sensory impairments; there may be a disruption if someone was to barge into the room, maybe to be nosey about the information being spoken about or for help with…show more content…
The carer could then help them form together and sort the main question of ‘has the abuse actually happened’ out by using Bruce Tuckman’s theory of group communication. This is when he introduced the idea of Forming, Storming, Norming, Performing in 1965. Forming is when the group forms together at first they are mainly quiet or very talkative depending on their personality. They usually either get on well or they don’t depending on the way they situation is. In Mrs Jones situation she would not be willing to start a conversation with the other carer straight away, which will quickly change if the meeting is holding wrong information. This is when the team have dependence. However the group will then move on to the next stage which is Storming, because the group has disagreements about who is right and who is wrong there tends to be arguments. These will be based along the lines of if the abuse happened and if it was intentional or not. There will be a lot of disagreements and the both of them not willing to change their statements to agree on what actually has happened. This is when the group has counter

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