Third Party Conflict Resolution

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THIRD PARTY CONFLICT RESOLUTION Third Party Conflict Resolution Paper Organizational Negotiation MGT 445 Third Party Conflict Resolution Paper Team B will be analyzing the process that is best used to resolve a third party conflict. The conflict involves two managers who are subordinate to the manager who is called upon to resolve the conflict. The first step of conflict resolution is to analyze the possible intervention strategies. Team B will look at the five intervention strategies: assessment, acknowledgement, attitude, action, and analysis. Each of these intervention strategies will offer a possible solution to the conflict. It is important to decide which will provide the best and easiest resolution to the conflict and why it is the best resolution strategy. Even the best of strategies will not always create a resolution to a conflict so it is important to have a second plan in place to use as a contingency plan. There are five major negotiation intervention strategies in conflict management: assessment, acknowledgement, attitude, action, and analysis. These five steps allow for a constant, ongoing process of problem-solving-oriented conflict management (CONFLICT MANAGEMENT AND NEGOTIATION, 2007). Analyzing the possible intervention strategies for Seatcor the first intervention strategy that should be used is assessment. In the assessment step, the parties involved collect appropriate information regarding the problem. The parties involved, Joe Gibbons and Charles Stewart, should then choose which of the conflict-handling modes is most appropriate for the situation (CONFLICT MANAGEMENT AND NEGOTIATION, 2007). Joe and Charles next step is acknowledgement. The acknowledgement step is one in which each Joe and Charles will attempt to hear each other out. Acknowledgement will allow Joe and Charles to build the empathy needed for

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