Research indicates that, whilst there has been a generally held belief that collaboration is a very good thing and inter-professional teams have increasingly gained favour in recent years (Cartlidge et al 1991). There has been little evidence to substantiate the view that collaboration leads to an increase in the quality of care, which has furthered the well being of patients and service users (Leathard 1994) This model of joint team working is based on the premise that when health and social care agencies pool their resources and skills the service users will benefit from an efficient service that meets the holistic needs of the service user. However in theory the notion of inter-professional working is reasonable but in reality it does not always happen (Coombs and Ersser 2004). Hall (2005) suggests
Performance measures indicate where an organization needs to make improvements in order to provide quality care. Consumer/patient satisfaction is the ultimate guide that indicates if an organization’s ongoing QI Plan is effective. One of the driving forces behind management in an organization is the overall basic aspect of performance measures. Quality Improvement process is based on customer/patient satisfaction and measures how the health care organization accommodates or exceeds consumer/patient
Supporting people to be as independent as possible. Treating people with dignity and respect. Recognising that working with people is a partnership rather than a relationship controlled by professionals. By placing all these together the care plan is tailor-made to that particular person. 1.2 Explain why it is important to work in a way that embeds person centred values The values that underpin our work have an impact on our day to day work.
Unit 4222-307 Promote good practice in handling information in health and social care settings: 1: Understand requirement for handling information in health and social care settings: 1.1: Identify legislation and codes of practice that relate to handling information in health and social care: The data protection act 1998, the freedom of information act 2000, human rights act, equality act. 1.2: Summarise the main points of legal requirements and codes of practice for handling information in health and social care: The data protection act legal requirements main points are, personal data must only be obtained for the specific purpose and the purpose given, is adequate, revelant and not excessive in relation to the purpose for which they are processed, must be accurate and kept up to date, must not be kept for any longer than is necessary, is processed in accordance with the clients rights and they have the right to have data about themselves removed, must be kept secure at all times and must not be transferred to any countries outside of the EEA without adequate protection. 2: Be able to implement good practice in handling information: 2.1: Describe features of manual and electronic information storage systems that help ensure security: Manual storage systems are locked away in filing cabinets and electronic storage systems are on databases and files protected by a password protection. 2.2: Demonstrate practices that ensure security when storing and accessing information: I wouldn’t access clients information in front of other clients, not to tell anyone my password to accessing files and to do this on a secure computer point. 2.3: Maintain records that are up to date, complete, accurate and legible: It is company policy whether written or database files, I maintain all my records to assist my colleagues, so whoever needs to look up information on any
‘The care and support that we provide for people should enable them to make the most of their lives’ (DH, 2006, p. 13). How successful are health and/or social care services in achieving this aim? In this essay I will first consider how people are enabled to make the most of their lives and, reflecting on the case study of Angus Macphail and Ann Walker (K101, 2010, Unit 3, pp.126-136), I will gauge whether social care services provided are successful at achieving the aim. I will also use Maslow’s hierarchy of needs (Maslow, 1970) and also further consider how these services can be improved. How can people be enabled to make the most of their lives?
Understanding this collaborative aspect of social care, and the central role of the carer-service user relationship in defining the unit of production and consumption of care is therefore fundamental to assessing effectively service quality (Donabedian, 1988). By focusing on this relationship as the object of .quality measurement, we ensure that assessments of quality are not divorced from the practice of caring, which has been a critique of some early quality assessment systems for social care (National Institute for Social Work, 1988). This focus also excludes from quality assessment aspects such as equity, efficiency and accessibility which are perhaps better considered as indicators of 'aggregate' performance of the support system in general, rather than defining the quality of the care worker-service user
Using patient satisfaction surveys the health care organization can collect the data. This information can help the quality management team understand the patient’s perspective on the care they are being provided and their overall experience. The design of the survey is a key issue for the quality team. Health care organizations can take advantage in purchasing patient satisfaction surveys. Hiring an outside agency to collect the data can be more valid in the sense that it is more reliable and relevant information for the health care organization.
The goal of cultural competency is to decrease the racial and ethnic disparities that currently exist in the United States of America. The Joint Commission has identified culturally appropriate care as a priority and the standards now mandate educating staff in providing culturally appropriate care to all clients ("TJC," 2010). b. Thesis statement: Research suggests that providing culturally competent care improves healthcare quality because it influences healing, wellness and perception of illness. c. Main points: i. Understanding that cultural beliefs and practices of the clients will influence healing and wellness and establish a respectful relationship.
Principles of health and social care practice In this essay I will be describing the principles and outlining the procedures that are needed to safeguard colleagues and service users from harm I will also state the relevance of legislation, regulations, code of practice and policies and procedures, while defining the importance of them. The theories are also relevant to health and social care; I will state what theory is and how we benefit from inter-professional working also the impact it has on individuals and services what our roles and responsibilities are in an outside work settings. The principles of care provides the foundation upon which the principles of practices are applied, values are subjective and varies from people and culture. Service users should feel valued and recognised as an individual, promoting their rights in a way that enables the service user’s choices, involving them in making decisions to meet their needs taking in perspective their rights to be treated with dignity, and have their privacy and confidentiality respected Data Protection Act (1998) states organisations are legally required to do this, information must be shared only on a need to know basis example if a service user is a danger to themselves or others even if there is a risk to the health and welfare of the care worker etc, then information must be disclosed otherwise personal records must be kept confidential, service users have the right to access information that is stored about them Access to information Act (1985) and freedom of information act (2000) suggest that. Independence must be promoted so that with support they will feel empowered to take control of their own lives, Care workers must engage constantly with diverse ethnic groups to broaden their learning to implement better skills in practice.
However, Seedhouse (1986) suggested that health can best be described as providing the foundation by which human achievement can be attained; it is an instrument, agency, method, or course of action employed to attain some object or bring about some benefiting results, rather than a fixed condition or status, to which someone might aspire so that, with the appropriate resources, people are more easily enabled to achieve their potential. Suggested definition of Health Promotion: According to WHO (1986), Health Promotion (HP) is the process that enables and encourages people to have an effective control of their lifestyle in order to improve their health. It argues that in order to reach a state of complete physical, mental and social well-being, an individual or group must be able to identify and to realize aspirations, to satisfy needs, and to change or cope with the environment. Therefore, health promotion is not just the responsibility of the health sector, but goes beyond healthy life-styles to well-being. Assessment of health needs-consider why this is important The National