Support Individual to Access Herself, and Use and Services and Facilities

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Title Unit: Support Individual to access herself, and use and Services and Facilities Unit Sector Reference HSC 3013 Annette Sterling Creating a pathway for individuals to access a range of services and facilities can be beneficial for their wellbeing as it helps to empower them to access services needed to assist them in their care needs, in my experience as a Supervisor I often see how service users feel and express themselves when they have had contact with services in their community, Mrs A spent a lot of time on her own, rarely going out and was feeling quite lonely. After attending a local day centre that I had mentioned to her, and meeting other people, this made her feel good about herself and gave her more confidence, also made her feel accepted which help to develop her self-esteem, and physical wellbeing. Barriers that individuals may encounter in accessing services and facilities arises in various forms. This ranges from communication between individuals that may be due to language barriers lack of translator or interpreter available, disabilities and mental health capacity. environment this may be a safety issue, not been able to access disabled toilets facilities i.e. there is no ramps, lefts or wheelchair access, financial cost to maintain social care needs is another barrier to accessing services, the worry of how much services will cost can cause fear and anxiety and can be a way of not accepting help, and can lead to lack of confidence. Ways of overcoming barriers to accessing services and facilities can be overcome by bridging the gap between the service user and the service provided to assist them in their care needs, by making resources readily available in different formats, for instance being open to different ways of communication, Mrs A would like to be advised by letter, which support worker will be attending her visits each week,

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