Six Sigma Concept

Total Quality Management (Six Sigma concept)

Table of Contents

1 Introduction 1 1.1 What is Total Quality Management? 1 1.2 Origins 1 1.3 TQM compared to ISO 9001 2 1.4 COMPONENTS OF TQM 3 1.5 TQM Tools 3 1.5.1 Tools for generating ideas 4 1.5.2 Tools to Organize the Data 5 1.5.3 Tools for Identifying Problems 6
2 Six Sigma Concept 7 2.1 A Beginning Definition of Six Sigma 7 2.2 Historical overview 9 2.3 Methodologies 11 2.3.1 The DMAIC Six Sigma Methodology 11 2.3.2 The DMADV Six Sigma Methodology 12 2.4 What can Six sigma do for you and your company? 12 2.5 The Strategy of Six sigma 13 2.6 Guidelines for Implementing Six Sigma 14 2.6.1 Choose the Right Project 14 2.6.2 Formulate Effective Deployment Strategies 15 2.6.3 Carry Out Checks and Follow-Ups on a Regular Basis 15
3 Six sigma vs. Total Quality Management 16 3.1 Comparison: 16 3.2 Application where Six Sigma is better? 17
4 Six Sigma as the best Quality management concept 17 4.1 What Makes Six Sigma So Effective? 18 4.2 Why limited use of Six Sigma still? 19 4.3 Future of Six Sigma 19
5 Summary and Conclusions 20
6 References i
List of Tables

Table 1: Sigma Table [5] 8

List of Figures

Figure 1: Components of TQM 3
Figure 2: Check sheet 4
Figure 3: Scatter Diagram 4
Figure 4: Cause and Effect Diagram 5
Figure 5: Pareto Chart 5
Figure 6: Flow Charts (Process Diagrams) 6
Figure 7: Histogram 6
Figure 8: Statistical Process Control Chart 7

Abstract

Total Quality Management is a philosophy and system for continuously improving the services and/or products offered to customers. Now that the technologies of transportation and communication have replaced national economic systems with a global economy, nations and businesses that do not practice TQM can become globally non-competitive rather