My study will help develop my managerial skills as well as offer alternative training ideas for newly developing managers within my organization. Supervisor-subordinate communication is an important predictor in employee work performance. It is imperative for a supervisor to communicate when attempting to improve employee work performance, trust and morale. Without a solid communication strategy, the supervisor-subordinate relationship will disintegrate and employee performance and productivity will be compromised. According to Miles “Positive relationship communication focuses on supervisors seeking suggestions from subordinates, being interested in them as people, relating with them in a casual manner, and allowing them to contribute input on important decisions.” (Miles, Patrick & King, 1996, p. ) In order to apply this philosophy in real life, I determined how employees in my organization perceive supervisor communication.
We understood that businesses should continuously observe their goods and services to better assist customers. They have to understand what worked and generated earnings last year may not work as well this year. So therefore, product differentiation and positioning are key elements of a company's marketing plan and are fundamental of staying ahead of the game with competitors. Also knowing with including innovative concepts with careful analysis, product differentiation helps to join quality, or price, within a product to push the intended customers to observe it as different and desirable. Then the understanding in the next step is product
Perspective on Customer Service In this paper I will discuss my perspective on customer service. I will answer the questions why is it important, and one positive/negative customer service experience that I have had personally or observed. I will Recommend and describe one thing businesses could do to improve customer service. First it is important to understand what customer service is and why it is important. Customer service is something we do for customers that improves the customer’s experience and that happens before, during and after a purchase of services or products.
Changes in the prime rate may affect the whole economy. For example, an increase may result in fewer consumers taking auto loans, which in turn may cause a slowdown in the automobile industry. Also, when interest rates go up it could possibly affect the casino and gambling industry too. Interest rates affect the way people spend their money. When interest rates rise, the casino industry may go down because people will not be able to spend money for leisure activities.
Inflation and cost of living change the way consumers spend their money. They spend more time evaluating potential purchases, weighing benefits and drawbacks carefully. In times of recession, consumers seek quality and price to satisfy their needs ("Consumer Buying Behaviour In The Recession: Global Online Survey", 2012). Ethical Issues of Hiring Non-CPAs Ethical issues may occur in almost any
II. POINT OF VIEW Donna Dole, manager of Delta Computers III. STATEMENT OF PROBLEM The firm is experiencing a decline of market share from 18% to 6% and might be caused by the informal approach in product development. What will they need to change in their product development strategy to speed up the time to market their product and improve after sales support? IV.
Not giving loans and mortgages results in Barclays having less money flowing through the business this is a big problem in the UK as this is what they are doing. India is developing and allowing more loans and mortgages which means more money flowing through the company. The economic stability of the UK and India is different. Stability in the UK is low, every day more and more companies have to close down because they are not making enough money, this is
Analysis of the organizational change by using the 8 step Kotter’s model 15 Conclusions 21 References 23 Introduction Outsourcing seems to have become the new trend in organizational strategy. In outsourcing, part of the organization’s production or service process is discontinued and transferred to another party, along with personnel and other resources. Although the potential economic benefits of outsourcing are thought to be considerable, a growing number of evaluation studies show disappointing outcomes. Cost savings tend to be less than expected and quality sometimes declines. A reason for these outcomes may be that in the process of outsourcing there is involved an organizational change and affects the operations at employee level.
You can have someone to call out the questions every night or you can make note cards and study by yourself. Do not procrastinate. Procrastination causes all-nighters. Friends and family can be a big part of procrastination. They can keep you distracted by activities and small talk that makes you want to procrastinate because what they are doing and saying sound better than your work or studying.
An interesting thing to remember is shareholders of a company cannot pay them first before, employees, suppliers, creditors, the government, and stakeholders they will receive nothing. Shareholders take on many risks when running a firm and if the firm is not managed properly to maximize the shareholders wealth, the investors will have no desire to accept the risks for that business to succeed. Does the firm appear to have an agency problem? Reading the case study, yes the firm does appear to have an agency problem. The firms stock has declined $2 per share over the last nine months but the firms profits have been rising.