Quality Principles Sharing, Reference & Comparison for Education

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Quality Principles One of the examples of Quality Program is the public-private partnership - BNQP- to improve the performance of organizations. BNQP manages the Baldrige National Quality Award, named for the 26th U.S. Secretary of Commerce. The developed Criteria for Performance Excellence form the basis for self-assessments that give feedback to Award applicants and evaluate organizations for the Award. Why Choose ? Organizations looking for an approach to performance management and improvement have many options, but a few aspects set itself apart: 1. The Criteria for Performance Excellence provide a framework for improvement without being prescriptive. 2. The Criteria are inclusive, describing an integrated management framework that addresses all the factors that define the organization, its operations, and its results. 3. The Criteria focus on common requirements, rather than procedures, tools, or techniques. 4. The Criteria are adaptable to all manner of organizations. 5. The Criteria are at the leading edge of validated management practices of strategy-driven performance, address the needs of all stakeholders, and accommodate important organizational needs and practices. What Are those Criteria? The Criteria for Performance Excellence are the basis for granting Awards and giving feedback to applicants, and they also are a tool for understanding your organization’s strengths and opportunities for improvement. They are a set of expectations or requirements that define the critical factors that drive organizational success. Criteria are defined for Business, Education, or Health Care. The Criteria are about 100 questions grouped into the Organizational Profile and seven other Categories. Criteria Purposes The Criteria are the basis for organizational self-assessments, for making Awards, and for giving feedback to applicants. In addition,

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