Personal Communication Skills

Communication Skills for Personal and Professional Development: The Seven Challenges Approach

By: Dennis Rivers

Communication Skills for Personal and Professional Development: The Seven Challenges Approach

By: Dennis Rivers

Online: < http://cnx.org/content/col10415/1.2/ >

CONNEXIONS
Rice University, Houston, Texas

This selection and arrangement of content as a collection is copyrighted by Dennis Rivers. It is licensed under the Creative Commons Attribution 2.0 license (http://creativecommons.org/licenses/by/2.0/). Collection structure revised: May 2, 2007 PDF generated: February 4, 2011 For copyright and attribution information for the modules contained in this collection, see p. 19.

Table of Contents
1 Overview: The terrain of communication skills. 1.1 Introduction to the seven challenges of interpersonal 2.1 3.1 4.1

communication . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 Challenge One: listening more carefully and more responsively

Listening: The heart of interpersonal communication at home and at work . . . . . . . . . . . . . . . . . . . 3 Conversations intentions: Negotiating to have the conversations you want . . . . . . . . . . . . . . . . . . . . 5 Expressing yourself more clearly with 5 "I-Messages" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Conict Management: Translating criticisms and complaints into requests . . . . . . . . . . . . . . . . . . 11 The power of creative questioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Creating stronger families and stronger work teams by expressing more appreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3 Challenge