HR Training Class BUS 530 Employee customer service training refers to teaching the employees the skills which are required to deal with the customers so as to provide maximum satisfaction to them. Under this type of training the employees are imparted the necessary knowledge and skills so as to improve their effectiveness and efficiency. While planning a customer service training program for the new employees it is necessary to assess the needs for imparting such training to the employees. Needs assessment is the process of evaluating the organization, employees and their tasks to understand what kind of training if any is required in the organization. It is necessary to assess the areas where the new employees lack skills and knowledge
Where a member of staff in a care setting believes a vulnerable adult is being abused it must be reported immediately to his/her Manager or senior, unless that person is himself under scrutiny, in such a case the matter must be reported to higher management. The well being of the vulnerable adult is paramount and every effort should be made to make sure the victim knows their rights and how to report any issues. If the vulnerable person is in any immediate physical danger steps must be taken to remove them from this potential danger. In cases where a crime is suspected or has been committed, the police must be contacted. The consultation with the police will lead to a decision about how to/who will investigate if this is needed.
Amongst the company's policies and procedures, you will find such guidelines, as 'equality and diversity'., and 'dealing with harassment and bullying at work' These policies exists to enable all employees to work cohesively. Please make sure that you familiarise yourself with all of the company policies that will assist you within your job role. It is not only important for the company to have full and up to date details of agreed ways of working, it is also a legal requirement. It is vital that this company can show up to date documents, in the forms of policies and procedures, so that employees can gain a better insight into how the company works with others to promote best practice. Little or no documentation relating to agreed ways of working, would breach national regulations, and the standards of this company.
HR will select individuals based on there experience, performance appraisal and a pre-screening interview. If applicants pass the pre-screening by HR the Vice President will interview the candidates. Employee records will be readily available as all candidates are being hired internally. The Vice president and HR are in the process of developing a compensation and promotion plan that will consist of a base salary and bonus structure. The training program will focus on the new sales strategy and center around the short and long-term goals of the company.
Compare the use of different sources and systems of support for professional development There are many different systems and support formats for professional development. The induction process is the beginning of the employee’s training and will introduce them to the company’s structure, policies and procedures. During the induction process areas of concern will be highlighted and gaps in knowledge will become clear. Once the induction period is over there will be multiple sit down sessions with supervisors and training managers to follow up on how the individual is progressing, this will also aid in recognizing what support or additional training is required for the staff member to reach the company’s approved level. Once an individual is settled into their role the supervision and appraisal process will be organized and implemented to allow management and staff to meet on a regular basis to continually analyze what progress has been made and what future goals need to be set.
2.2 – Explain where to get additional support and advice about how to resolve such matters. To get additional support and guidance on conflicts and dilemmas would be to talk to your manager or outside agencies, the internet or other members of staff at your workplace. 3.1 – Describe how to respond to complaints. Complaints must be handled seriously and professionally, all complaints are investigated and appropriate action is taken on any concerns that are raised. 3.2 – Identify the main points of agreed procedures for handling complaints.
2.2 How would you challenge discrimination that you may witness in your workplace? It is the responsibility of a care worker to challenge any discrimination that they may witness in a workplace. This can be done by reporting it to management but also telling the person involved what the policy on discrimination is about. It would be a good idea for the person to undergo some training on discrimination if they lack that knowledge but it would also be important to give reassurance to the service user that everything is being dealt with professionally. 3.1 Describe when you feel that you may need additional information, advice and support about diversity, equality and inclusion, give an
When an ethical situation occurs, the Business Code of Conduct will become an important tool of Cost Club employee in dealing with workplace dilemmas. When Cost Club decided to employ itself in employee monitoring, this practice would be posted and announced to all
The company should give the employees a chance to provide counseling and offer it to those who may need or want the counseling. Before the message is delivered the company needs to make sure that our information and the facts are correct. The company would need to have all of the basic facts and information
BSBMGT502B MANAGE PEOPLE ASSIGNMENT Activity 1 Workplace Policies and Procedures a. What are your organisation’s policies and procedures regarding counselling underperforming employees? The term counselling refers to the discussion and investigation of problems which affect an employee’s work performance or behaviour in an effort to discover answers to on-the-job problems. COUNSELLING POLICY 1. Counselling will offer support in ensuring employees reach the required standards of their roles and to be more independent and capable of resolving their own problems.