Microsoft Vega - Case Study

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Microsoft Case Study Radha Metro Strategic Human Resource Management Professor Spector February 12, 2013 Microsoft Case Study Microsoft is known for their stringent hiring practices. They put a great deal of effort into finding people who are highly qualified, but also are a great match for the organization. With an emphasis on cross-training, they allow employees to explore new projects and branch out. When Microsoft decides to hire an employee it is after an extensive series of interviews and tests, so by the time the job is offered there is no doubt that the employee will fit in well with the company. Because they are so careful in the selection process, they also enjoy very high levels of employee retention. In 1998 the attrition rate was below 7%, as opposed to the industry standard of 15% -20%. (Bartlett & Glinska, 2001, pg. 4) Part of ensuring a low turnover rate is not about just hiring the right people, but it is also about keeping them happy. Microsoft believes that “smart, driven people were best developed through challenging and engaging assignments.” (Bartlett & Glinska, 2001, pg. 4) In addition the company believes in allowing employees to move around within the organization. “The company encouraged its employees to switch jobs internally to develop themselves and keep their interest. Prior success was not necessarily the key qualification for the new job since Microsoft had a long tradition of promoting those involved in failed projects. An often quoted sentiment was ‘If you fire the person who failed, you’re throwing away the learning.’” (Bartlett & Glinska, 2001, pg. 5) Matt MacKellan worked as a young program manager at Microsoft. He had just finished working on a very large project, and was a little bit at odds as to his next move. He was contemplating leaving the company. Around this same time,

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