The message must be understood correctly to have a response. Communication can be in the way of telephone, written notes, email alerts, text messages and vocal. Communication is very important in the work setting. 2.1 Demonstrate how to set up the correspondence and dialect needs, wishes and inclinations of people. I would set up an administration client's correspondence and dialect needs by: • Reading his or her care arrangement • Reading his or her medicinal notes • Speaking to the customer straightforwardly • Speaking to different associates • Speaking straightforwardly to individuals from the administration client's crew.
How communication is so important in a health and social care environment Communication is vital when working in a health and social care environment, verbally or non- verbally. It is needed so that the carer (nurse, social worker) can give the best possible support or help to the patient. Good communication skills can gain positive relationships and also put the patient at ease as they will feel they can start to trust you which help them to relax and communicate back with you. This can then help to get a bigger picture of the patient's background and enable you to understand their needs. Sometimes it may not be as simple as just talking to a patient, it maybe there deaf or blind, if this was to be the case it is very important for to you finds the right way to communicate with them, for simple reasons such as an emergency.
Accepting the substance abuse issue will allow one to accept counseling. Once, a client has confronted the situation and accepted treatment it is important for the client to attempt to disengage themselves from the substance abuse and the behaviors that re caused or affected by it. Family support is important during the recovery process, however the support does not stop with just family; it is also essential for there to be support from friends. A good support system also has an impact on the family recovery process. When a client is recovery, the recovery process does not just affect the client but those around them are affected as well, which is why there is the community reinforcement and family training.
We all think differently and communicate in different ways. The people you are supporting will communicate because they are motivated by what they need. 1.2 Explain how communication affects relationships in an adult social care setting. Good communication is the key to a productive relationship between the patient and carer. Colleagues who are articulate with passing on important and general information will ensure that the care they are providing is of a high standard it will also contribute towards developing supportive relationships with the users is effective, eliminating possible mistakes.
Understandably a counsellor may also experience a sense of personal familiarity, whilst counselling clients, but must remain emotionally detached at all times. Relating to clients, in a positive, open manner, encourages the client to disclose in a comfortable, confidential environment and provides the counsellor with the ideal setting in which to communicate in a supportive way. Using their own life experiences, a counsellor can demonstrate empathy, compassion and understanding without becoming personally involved in the counselling process. Becoming More Self-Aware Self-awareness is something that grows over a period of time and with exploration. Techniques, to access information about oneself, can be learned, and personal experiences can affect personal thoughts and feelings.
The Role of the carer So a good adaptable person centred carer needs to have many skills and qualities. As Benson says, good communication skills, particularly listening are very important when interacting with the service user. “In working with elderly people it is often listening which is by far the most important part of good communication.” (Benson, 2000 p45) This is so the carer can develop a trusting relationship, for example, talking and listening to their stories or any anxieties they may have and try to help dispel their fears. This can be learned on the job though some carers can be naturally good communicators. Also observing the service user and noticing if their health or moods have changed and seeing ways to adapt to their needs, such as if they are in pain or feeling down, offering them a compassionate ear.
If we have good communication skill we can easily handle such kinds of difficult situation. The communication in health care profession include “Useful things to remember in having good communication include being prepared to know what you are going to say; having the right information to hand for when patients ask questions; maintaining eye contact and observing the patient’s body language; listening properly; picking up on the non-verbal signs as well as the verbal ones; avoiding the use of medical jargon; and in cases of breaking bad news, being prepared emotionally, trying to find the right environment, and being sensitive, honest and compassionate.” (NursingTimes.net 2007) Communication skills we use in health care profession include skills such as listening, hearing (understanding the message), talking (verbal communication), body language (nonverbal communication), writing and showing professional courtesy with a professional attitude at all times. Inadequate communication skills of healthcare providers can result in, decreased patient adherence to physician plan, poor
Active Listening Skills Carla Hall HHS307 – Communication Skills for Health & Human Services Personnel Instructor: Leighla Sharghi October 31, 2011 Active Listening Skills \ An important key factor in effective interpersonal communication is active listening. Active listening requires the therapist or counselor to participate in helping the client clarify and give detail to their story. Being an active listener includes hearing those small changes to feelings, thoughts, and behaviors. Empathy is needed to be a successful active listener. Three basic skills to empathetic understanding are paraphrasing, summarizing, and encouraging.
A therapist plays a passive but very important role in order to make the therapy work. The therapist needs to see that the therapy goes in the correct direction and that the client can achieve the goals easily, effectively and in a way that gives the client maximum benefit. While active listening is one of the most vital practices in a client-centered therapy, there are many roles and suggestions for client-centered therapists that they should keep in mind to facilitate successful therapy sessions. Following are some definite roles that a therapist must carry out:- • Genuine empathy – This refers to the therapist’s ability to see and understand issues and situations from the client’s perspective. When the therapist is able to show an empathetic understanding of what the client is experiencing, it helps the client have a better inner understanding as well.
My Understanding of Counselling After undertaking my studies in counselling skills I have gained a basic understanding in the broad psychosocial arena. I have learned that counselling is defined as a set of psychological techniques intended to improve mental health, emotional or behavioural issues in individuals (who on a formal basis, would be called ‘clients’). These deleterious issues often make it hard for people to manage their lives and achieve their goals. Counselling (or the more professional term, Psychotherapy) is aimed at easing these problems, and attempts to solve them via the application of varying approaches - Merely being a listening ear for someone and their issues can often allow them to gain a clearer insight into the truth of their internal grievance, and so self-actualize a newfound clarity of awareness.Before counselling therapy can take place, the counsellor must deal with their own feelings as this will in turn help their ability to listen, to respond, and the enhance quality of attention given to the client. This attention will radiate reassurances for the client.