Marriott International Essay

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Company Background Marriott International, Inc. is a leading lodging company. It is a worldwide operator and franchisor of a range of value and luxury hotels and related lodging facilities. In 1927, a man named J. Willard Marriott and his wife Alice opened a root beer stand in Washington, D.C. Until his death in 1985, J. Willard never rested. He was either adding locations, perfecting procedures, or expanding into new enterprises. He was a true hands-on manager who thoroughly enjoyed visiting Marriott’s increasingly exotic locations, as well as spending time with the ever-growing ranks of associates who, in his mind, were the secret of his company’s success. He consistently reminded his managers to, “Take care of your employees and they’ll take care of your customers.” The Marriott International’s longest operating hotel, which is located in Arlington, Virginia, will celebrate its 50th anniversary in 2009. Today, Marriott International has about 3,000 lodging properties located in the U.S. and 67 located in other countries. Marriott’s employees totals up to about 24,000 nationwide and about 16,000 outside the U.S. When it comes to Marriott’s competitors, their main competition includes InterContinental Hotels Group and Hilton Hotels. With the strengths of the Hilton and InterContinental Hotels Group, the Hilton's flagship brand competes head-on with Marriott Hotels & Resorts. Other competitors include Starwood Hotels, Choice Hotels International (CHH), Trump Entertainment Resorts, The ACCOR Group and Orient-Express Hotels (OEH). The industry is highly fragmented and no player commands more than 20 percent of the market share. Marriott enjoys a 9 percent share in the U.S. and 1 percent at the international level. The characteristics of this hotel go far and beyond those of typical hotels. The Marriott is not just a great lodging hotel for people to stay in,

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