External Analysis for Marriott International

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Veena Meer November 6, 2012 Business Policy External Analysis- Summary Analysis Key Opportunities and Threats in the Hotel Industry The following summary analysis is of the hotel industry, specifically the luxury hotels strategic group consisting of the focal firm-Marriott International- and its primary competitors according to the strategic group mapping analysis- the other leading hotel companies Global Hyatt, InterContinental Hotel Group (IHG), Starwood, and Hilton (Appendix 1). Luxury hotels are those that are upscale, typically cost more than the average lodging facility, have a variety of amenities such as swimming pool, fitness center, laundry and dry cleaning, restaurants, and spa, aesthetic beauty, and comparatively high-quality customer service, housekeeping, technology, and other utilities. The focal firm, Marriott, is one of the top hospitality companies worldwide, owning the popular Marriott, Renaissance, Ritz-Carlton, and Courtyard hotels, Fairfield and Residence inns, and SpringHill Suites, among other brands.1 In analyzing an industry’s external trends, summary analysis compiles identifies the impact of the most important Critical Success Factors (CSFs) from a comprehensive external analysis- trends in key opportunities, and challenges facing a focal organization and its strategic group. In the competitive factors framework (CFF) the individual firms in the strategic group are weighted in terms of each trend’s relative importance to the firm’s objectives and how well they are performing in respect to each of these CSFs. Key current hotel industry CSFs are summarized in the following CFF2.

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