Marketing Reading Reflection

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Siqi Qian CWID: 100500853 Reading Material: Consumer Behavior and the Buying Process As shown in its tile, this reading material primarily talks about how various factors affect consumers’ decision-making and the consumer decision-making process. In the first part, four frameworks, which view the buying process through different lens, offering valuable perspectives on the many factors that influence consumer behavior. They are high-involvement decision making versus low-involvement decision making; optimizing versus “satisficing” decision-making; and compensatory versus noncompensatory decision making. In the second part of the reading, the author details the three phases: pre-purchase, purchase and post-purchase, which we also learned from our textbook. Personally, Marketing is not only a derivation of economics, but also a combination of social psychology and Ethology. Marketers do a large quantity of work to determine the motivation of people’s buying behavior and try to classify them in order to make more effective marketing strategy. According to the reading material, Consumer decision-making also can be categorized by the amount of relevant information used and the trade-offs made to arrive at consumers’ choices. So we have compensatory decision-making and noncompensatory decision-making. According to the author, for many individuals, the choice of an airline flight represents a noncompensatory decision. In personal view, such statement is merely accords with the real situation of most developed countries such as United States rather than developing countries such as China and South Korea. In developed countries, people have higher income level per person and civil aviation is more universal and economic than either highway or railway. That why the author says that even if a flight with a stop in Chicago is $500 cheaper, the traveler may not

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