Mario’s Pizza Learning Curve Concept

725 Words3 Pages
The application of learning curve theory is precisely connected to the process of improving performance of a system by means of repetitive nature over a particular task, operated by an organization or an individual (Ritter & Schooler, 2002). There are three fundamental assumptions followed by in the learning curve theory: 1)Total time for completing a task decreases with the increased repetition 2) Improvement percentage decreases with the increased volume of units 3)Improvement rate gets predictable after some time The objective of this paper is to formulate better processes for Mario’s pizza and incorporate the theory of learning curve in the implementaion of this processes. Since its inception in 1950, Mario’s Pizzeria has been serving pizzas in a family owned traditional pizza parlor setting that takes pride in serving authentic tasting pizzas made with fresh ingredients. Mario’s, however, has recently been encountering a loss of customers due to its excessive wait time. The average wait time to get a table at Mario’s has been estimated to be close to 11.41 minutes. Decisions needed to be made and processes changed to enable Mario’s to reduce its wait time allowing more customers to be served within a reasonable amount of time while keeping balance between the demand for service and the capacity of the system to provide the service. The process must be defined and appropriate metrics identified in which to measure the process efficiently. The process at Mario’s begins with the customer entering the restaurant and flows through the corresponding activities of being Seated, order taken, order processed, order received in kitchen, meal served, eating time, bill received and payment made, and finally customer exiting the restaurant. The current flow of customers enters primarily in groups of 2 and groups of 4 based on an arrival ratio of

More about Mario’s Pizza Learning Curve Concept

Open Document