Kfc Customer Driven Strategy

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Using a real life example of a company outline the key components of a customer driven marketing strategy. Illustrate how these components are utilized by your selected company in implementing a customer driven marketing strategy. In every business, it is an important part of the marketing process to have a ‘Customer driven marketing strategy’. This strategy is used so that businesses can understand customer’s expectations, so they are able to tailor the right products and services that will meet their, existing or latent needs. In order for the company to create value, for the targeted customers they must be able to divide the total market into distinctive groups of consumers who have different needs, characteristics or behaviours, then choose the best segments, and design strategies that will profit them from the targeted consumers. This process is the key components of a consumer driven marketing strategy. (Armstrong, Adam, Denize and Kotler, 2011, pg 55 Principles of marketing 5e, Pearson group Australia). The company KFC, based in Louisville, KY Corporation is the world’s most popular chicken franchise, has been serving customers with freshly made family meals since Colonel Harland Sanders founded the concept in 1952. This essay will talk about how KFC uses and implements the key components of a consumer driven marketing strategy. (About KFC : Fried Chicken, KFC franchise website) The first key component in a consumer marketing strategy is to be able to determine which segments in the total market will offer the company the best opportunities. There are four different kinds of segmentation, geographic, demographic, psychographic and behavioural. Geographic segmentation is dividing the market into geographical unit such as nations, city size, density and climate. Demographic segmentation is dividing the market based on variables such as age, family

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