Passengers were unable to de-plane as there were no available gates and the runway equipment used to tow the planes were frozen to the ground. JetBlue Airways experienced a major blow to their reputation when nine airplanes were grounded on the tarmac at JFK Airport for more than eight hours due to an ice storm. Other airlines had cancelled their flights earlier in the day. Hundreds of JetBlue passengers waited to board flights that would eventually be cancelled. “We thought there would be these windows of opportunities to get planes off the ground…freezing rain continued to fall, entombing hundreds of passengers inside JetBlue planes that were stranded on the runways (Argenti, 2013, p. 104)”.
Staying on the Same Page in Business Negotiations Pacific believed that other elements of the contract might be discussed, but that no dramatic changes would be expected. Because of Pacific’s lack of strategic planning, they wasted valuable time, money, emotional stress and energy. They also risked losing other opportunities that could have been more favorable for them. Adding to the problem was Pacific’s assumption that Reliant would sign a new contract quickly. Because of the time and money spent on traveling and negotiating back and forth, and the potential need for new technology development, which would be based on the contract’s outcome, Pacific Oil Company became increasingly desperate to
Sony, Toshiba, Kyocera, and Canon, are among the many industry heavyweights in the industry headquartered in Japan. Those companies’ factories were damaged during the earthquake, and it caused a shortage of many components like semiconductor and LCD panel. As a result, it leaded to decrease of exports to most global major car and other relative production companies. The shipments of new vehicles decreased by 67% April 2011. From another perspective, the earthquake impacted the food industry exports to neighbor countries like China due to the worry of nuclear radiation.
They considered the orbiter a reusable as a means for long-run cost savings. The budget would have needed to be ten times more than what it actually was. In what ways was the incident an “accident” and in what ways were they a result of negligence? The Challenger could be considered an accident due to the cold weather and that no one actually knew that the O-ring would fail. But on the other hand, the mission was postponed due to unfavorable weather, and despite the fact that some engineers did not want to go ahead with the launch, the go ahead was given.
They need to make sure the profit obtained from this investment is enough to justified it. It is possible that additional research would have to be conducted which will involve a delay on the project but the possible fail on the investment is worth the wait. WEEK 4 ISSUE #1 - CanGo is looking at becoming more productive within their specific demographic. Before doing so they have to make the appropriate actions to encourage the customers to follow through with their orders and expanding to different demographics. Aspire Business Consultants has become aware of six key issues with recommendations that will help provide a solid foundation for future endeavors.
Not one person could have thought what destruction could have been caused by this eruption. On March the 20th, some activity started around the volcano, small earthquakes were felt by nearby residents and many people were worrying, so the local council made the USGS observe the volcano and started to evacuate the nearby areas of people because of the threat in which Mt Saint Helens could do to them. Many more minor eruptions occurred throughout the month of March in 1980 and all the USGS could do was to look at the volcano and evacuate the surrounding area of people, which in this time was the best thing that they could do. They eventually decided to flush and rain the reservoirs and evacuate the logging camps and holiday homes which were in an area which could be affects by the eruption of this volcano, but many of the loggers and the holiday home owners where unpleased as their only way of income was to rent out these homes and to log in these areas and the police didn’t allow them to do this, therefore the local people were very angry and frustrated at the fact they were not allowed to make money. The volcano had masses
The ships captain had a drinking problem and on the night of the incident he was unfit to be in charge of the tanker and so left an unqualified crewmember in control. This inexperienced crewmember wouldn’t have collided with Bligh Reef if the ships RAYCAS radar had not been broken and disabled for more than a year before the disaster. The incorrect crewmember being in charge of the tanker (the third mate instead of Captain Joseph Hazelwood) and broken equipment played a huge role in the collision. Environmental Impacts Marine creatures were affected greatly by the spill as the toxic oil disrupted the food chain; the oil massively destroyed plankton numbers as it prevented sunlight from getting through the water (Plankton need to sunlight to grow, reproduce and ultimately end up as food for fish). Recent scientific studies have found that the fish developed gross deformities such as extra fins, or suffered from retarded development.
No, I would not use this strategy because customers’ will always prefer one business over another for certain items. It may seem almost impossible but try to make complaining easy. Welcome all complaints, remember they are a gift. Yes, I would use this strategy because complaints are used to help my business. Since customers’ are hard to replace it is your responsibility to take control of all complaints and manage their satisfaction.
Within a week’s span, the effects of the storm caused JetBlue to cancel more than one thousand flights and incur tens of millions of dollars in losses. The company had quickly come to the realization of multiple internal operational issues that compounded the crisis. First off, they had inadequate communication protocols to direct the company’s pilots and flight attendants of where and when to go anywhere. Secondly, they had an overwhelmed reservation system reporting inaccurate flight status and information. Lastly, they lacked employees that were cross-trained and could work outside their primary area of expertise which prevented critical emergency response efforts.
List Objectives for the PR Campaign In order to explain its operations into the overseas market, JetBlue Airlines had to overcome a few stumbling blocks that occurred earlier this year. One major stumbling block occurred when JetBlue cancelled hundreds of flights due to icy conditions and a black log of stranded passengers and flight crews. Jenny Dervin, JetBlue Airlines company spokesman said a decision by JetBlue’s hub, Networks’ John F. Kennedy International Airport, to limit all airlines to two runways was a major stumbling block in the company’s efforts to get back on track. (JetBlue weather woes not yet overcome, CNN.com) David Neelman, Founder and CEO of JetBlue, repeatedly apologized for the wave of cancellations and delays and said, “I think the best thing we can do is say we’re sorry and give them their money back, and give them a free ticket and then kind of plead with them to come and fly again.” Once a passenger has a bad experience with any airline, that passenger will think twice before booking another flight with the same airline. JetBlue needed to devise a new public relations campaign to regain those customers who lost confidence in the flight service and to attract new customers who may be interested in using the new overseas services.