Hospital Operational Modelling

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------------------------------------------------- A report on Operational Modelling Design of a Hospital ------------------------------------------------- A report on Operational Modelling Design of a Hospital PGPM 2014 – 16 MDI Gurgaon Group 6 | Section D Atul Mishra 14P192 Chirag Mahajan 14P195 Rajul Jain 14P199 Radhika 14P216 Shiven Gupta 14P227 Suchet Shetty 14P231 PGPM 2014 – 16 MDI Gurgaon Group 6 | Section D Atul Mishra 14P192 Chirag Mahajan 14P195 Rajul Jain 14P199 Radhika 14P216 Shiven Gupta 14P227 Suchet Shetty 14P231 A report on Operational Modelling Design of a Hospital Submitted to: Prof Sanjay Kumar PGPM 2014 – 16 MDI Gurgaon Group 6 | Section D Atul Mishra 14P192 Chirag Mahajan 14P195 Rajul Jain 14P199 Radhika Udgirkar 14P216 Shiven Gupta 14P227 Suchet Shetty 14P231 INTRODUCTION THE OPERATIONS MANAGEMENT ROLE IN HOSPITAL STRATEGIC PLANNING The healthcare industry continues to be under tremendous pressure to reduce costs and provide exceptional service. Hospital administrators are being pressurized to improve the quality of services and to curb costs. These are two primary concepts which come under the field of operations management. Both academics and practitioners have struggled to develop the theory and practice of hospital management. Most of the operations oriented articles focus narrowly on issues of hospital and healthcare operations such as cost containment, capacity planning and personnel scheduling. Research on operations strategy in the service sector is relatively new and it has yet to greatly influence hospital strategy planning. In this report, we have tried to identify a pattern in hospital management and articles which address the operations capabilities of quality, flexibility, delivery and cost control. The report also consists of examples of how

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