Formative Assessment Activity: the Shoe Store Incident Essay

489 WordsJul 7, 20132 Pages
Formative Assessment Activity: The Shoe Store Incident Formative Assessment Activity As a customer service organization, our first concern is the customer. We must meet the demands and needs of the customer. If a female customer requests a female employee, management must inform the customer of the scheduling and company policies. We will do as much as we can to accommodate the customer regardless of what he or she will purchase. Speaking to both, Tom and Mary to see if we can accommodate Imelda is essential. We work as a team to accomplish the mission and vision of our organization. Hopefully, Imelda understands and will agree to help the customer even if she will not receive the commission. However, Mary has every right to decline. Based on company policy, neither management nor regional management has the authorization to amend these policies. Therefore, I have decided that if Mary is not willing to help, we will not swap Tom and Mary. We will stand firm and only Tom will be available to help the customer. However, Imelda is more than welcome to return on a day when Mary is on the floor. There are legal and ethical issues that arise in this situation. If we agree to swap Tom and Mary, the company is in violation of Title VII under the Civil Rights Act of 1964 for gender discrimination. Statutory basis states that: 1) No employer . . . shall discriminate between employees on the basis of sex by paying wages to employees . . . at a rate less than the rate at which he pays wages to employees of the opposite sex . . . for equal work on jobs the performance of which requires equal skill, effort, and responsibility, and which are performed under similar working conditions, except where such payment is made pursuant to (i) a seniority system; (ii) a merit system; (iii) a system which measures earnings by

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