It is really important for our service users to exercise their rights as human beings. Staff should also respond appropriately to any complaint they receive from service users or their families. If an informal complaint is made this should be discussed in a private room and this may in itself stop it becoming a formal issue. The staff member receiving the complaint should listen carefully; taking everything into consideration that is said to them and let the service user know what will then happen once they have made their formal complaint. If complaints are not responded to by staff appropriately then the service and the service provider will not improve.
(1) Understand the need for secure handling of information in health and social care setting 1.2 – Explain why it is important to have secure systems for recording and storing information in a health and social care setting It is important to have secure systems for recording and storing information in a health and social care setting, as you are providing duty of care to your clients. You are making sure that no one else can get hold of their information as they can use it against them by carrying out fraudulent activity. It is also there for the worker to abide by the policies of confidentiality and follow the legislation of Data Protection Act 1998. (2) Know how to access support for handling information 2.1 – Describe how to
This needs to be kept as confidential as possible. 2 Know how to access support for handling information in social care setting. 2.1 Describe how to access guidance, information and advice about handling information. You would go to your line manager. Then you would ask the main supervisor if the line manager cannot answer your enquiry.
At the time of recording the information all clarifications can be made for accuracy.The records should be signed, dated and legible for other users to access easily. 2.2 Describe practices that ensure security when storing and accessing information. The practices that ensure security when storing and accessing
Held securely and remain confidential. It is the same for other records that are needed to protect the service users safety and wellbeing. * Freedom of Information Act 2000 – It provided pubic access to information held by pubil authorities. It does this in two ways: Public authorities are obliged to publish certain information about their activities; and members of the public are entitled to request information from public authorities. * The General Social Care Council (GSCC) ‘Codes of Practice’ – 1.2 Summarise the main points of legal requirements and codes of practice for handling information in health and social care.
The information is very personal for example:- bank details, medical history and family background. This needs to be kept as confidential as possible. To ensure information is not accessable to unauthriosed people. To protect indiviual person from breech of information Outcome 2 Know how to access support for handling information in social care settings. 2.1 Describe how to access guidance, information and advice about handling information.
1.2 Restrictive interventions are ways and methods that prevent an individual from carrying out a certain task. 1.3 Restrictive interventions must only be used if the individual is at risk of injuring themselves or others, or if coursing damage to property or illegal behavior. 1.4 If an incident occurred where restrictive intervention was needed then the clinic manager or senior nurse must be informed immediately. An incident form will be filled in and sent to human resources and the incident team within the trust. 1.5 Where possible the least restrictive interventions should be used as they can sometimes escalate the problem rather than defuse it.
Confidentiality. Confidentiality is making sure that personal information is available only to those authorised to have access to it and NOONE ELSE. Information about or from children should be confidential. This means is should only be shared with those who need to know. This includes the child’s parents and other staff or professionals who need to know the results for example psychologists or speech therapist.
And in addition the client may tell us themselves, information which we may deem risky to the clients or others lives. All information should remain confidential, and if the therapist breaches this, then they are likely to be sued. However if the life of the person is at risk or society as a whole then we may deem it necessary to breach confidentiality, however there is no consensus on what is deemed as harmful, and we would need to follow our governing body such as the BACP or Hypnotherapy society guidelines on how to deal with this. In most cases if you feel confidentiality has to be breached you should inform your client, as to the reasons why, this should be discussed in the initial consultation how and when you would do this, so you have an agreement before you start
The informed consent presents the treatment information in an understandable manner in an effort to avoid any misunderstandings leading to a possible delay in care. A lack of understanding opens the door to further communication between the physician and the patient or their appointed surrogate. If the patient has not appointed a surrogate, health care professionals cannot treat a patient against their will unless the courts have appointed a health care surrogate. However, when the wishes of a patient conflict with the decision of their surrogate, the health care provider should revert to their institution’s policy or court intervention. When