To satisfy the customer, Zappos never outsourced their call center, which means they do not work from a script. Their telemarketers often suggest customers to order more than one size, because they have free shipping in both directions. They even recommend competitor’s shop when they do not have a product that the customer wants. Zappos also uses a computer system called ‘Genghis’ so that the customers do not have to waste much time. It seems not a good service management skill for the company, but customer can really say ‘wow’ when they get a service from Zappos.
This however may not be based on any actual facts; only the friends personal opinion. While listening to the opinions of others may have a role in the decision making process, utilizing objective criteria, in my opinion is the best idea in the purchasing decisions of hardware or software. An objective evaluation of a product will be based on only facts and will not be influenced by the evaluator’s personal opinion or views. If I were in charge of a company’s IT department, I am sure they would not want me making any purchases based solely on the opinion or personal view of someone else. These purchases may cost the company a lot of money if the opinion of someone else turned out to be wrong.
Tanglewood Casebook – Case 3 Review 1. Start by developing a recruitment guide like that shown in Exhibit 5.3 in the textbook. Note that the current situation differs from the example provided in the book because there is no specific timeline for hiring; this is a continuous recruiting effort because even as positions are being filled, new positions are becoming available. It is also different because Tanglewood does not have a specific list of minimal education requirements as qualifications. Position: Sales Associate Reports to: Store Manager Qualifications: None specified but general skills that may prove beneficial: Well-versed in greeting customers professionally.
The resources are produced “just in time” and all materials come to the store just in time, when they are needed for consumer satisfaction. There is a graph that illustrates features of just in time production. This clearly show, that Hunters of Derby doesn’t have need to hold buffer stock, materials or finished goods. There is no need to use warehouses in this method, as resources and raw materials that are produced, goes straight to delivery. This is not only about management, but more sort of a way to eliminate costs, that are not essential for production process.
Finally, the evaluation system failed to require managers to provide feedback to their reports, inhibiting an environment of learning or growth. Challenges Encountered and How the Company’s Culture Could Be Leveraged During this type of restructuring, where tough losses are incurred, any
Mr. Richards also testified that Mr. Kurtz “didn’t feel that the Association could, in fact, come up with that type of savings, but the negotiations still had to move forward.” Id. Mr. Richards, of course, was not competent to testify as to what Mr. Kurtz felt. In any event, as noted above, the record shows that the Association subsequently submitted a proposal projecting a savings to the District if its transportation services remained in-house. Thus, whatever Mr. Kurtz may have felt, it
However, this does not mean we do not need to face any competition throughout our life. Everyone in the society or within their community needs to face the competition with their peers. On the other word, people are competing with each other in the society. But how does this related to the leisure class? In the primitive stage of civilisation, there is no doubt that the efficiency and productivity (on the other word “Technology”) were not as advanced as today.
Conflicts: • Green’s Promotion o Previous experience is sales, no managerial experience o Favored by McDonald, similar backgrounds and likeability o Promoted “out-of-turn”, not by corporate hierarchy o Not chosen by Davis, • Different Working Styles o Green is result oriented, focused on big picture results o Green is not concerned with protocol and politics o Davis is focused on hard facts and physical data o Davis practices the formalities of bureaucracy • Lack of Trust o Davis did not choose Green, had no prior knowledge of his abilities o Green “publicly challenges” Davis in a Budget Meeting in front of group, stating “goals are unrealistic” and that focus should be placed elsewhere o Never established effective working relationship o Davis “micro-managed” Green by requiring constant updates, but this was primarily because Green did not communicate changes to him. • Lack of
The management lacks policies and visible support for quality standards. Although they have recently hired Hank Kolb to oversee their quality program, which is a good decision, the lack of support from senior management for quality is very apparent. It was evident in launching the Greasex line to gain market share without testing the processes involved in making the product as well as ensuring safety requirements are achieved. They saw quality as only a secondary added value. The personnel department is the first department to be interviewed.
This number becomes the code of the item for subsequent use at different stages. While this system is the easiest one to use, it does not help in scientific management of inventory. For example, say a particular spare part of a machine is received in the stores and is assigned a running unique number 999XXX as its code. Then if the same item is received at any other point of time the code number shall not be the same i.e. 999XXX as by that time a lot many other items might have entered into the firm and might also have been assigned different running and unique code making it impossible to assign a previous code to any item.