Tanglewood Case 3

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Tanglewood Casebook – Case 3 Review 1. Start by developing a recruitment guide like that shown in Exhibit 5.3 in the textbook. Note that the current situation differs from the example provided in the book because there is no specific timeline for hiring; this is a continuous recruiting effort because even as positions are being filled, new positions are becoming available. It is also different because Tanglewood does not have a specific list of minimal education requirements as qualifications. Position: Sales Associate Reports to: Store Manager Qualifications: None specified but general skills that may prove beneficial: Well-versed in greeting customers professionally. Working knowledge of the relevant industry and business operation. Proven ability to develop a complete and broad technical knowledge of all business products. Adept at merchandise inspection, tagging, stocking and display. Relevant labor market: Washington and Oregon Timeline: Continuous Process Activities to undertake to source well-qualified candidates: Request employee referrals State job referrals Radio, television, local and regional newspapers Accessibility of a kiosk on site Employ a staffing agency Staff members involved: Human Resource Staff Regional Managers Store Managers Budget: $3,300 - $6,000 2. Describe the best “targets” for your recruiting efforts by considering the job and organizational context. Evaluate the various methods of recruiting in terms of whether they seem more like “open” or “targeted” recruiting, using the information in the book to help you make this decision. If some methods seem more “targeted,” whom do you think they target? Tanglewood utilizes both open and targeted recruiting but because of their attrition and the continuous amount of new hires that they have, I would say that “open recruiting” would be most beneficial for their

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