Componets of the Internal and External Marketing Environment

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Question:- Explain the components of the internal and external marketing environment. (20) Answer. Every company or organization is subject to influence from its environment. A firm’s marketing environment is made of the forces outside marketing that affect the way marketing management’s ability to build successful relationships with their customers. It is advisable for the firm to understand its marketing environment so that they can maximize on the positive factors and manage the negative factors to minimize the impact that can be caused by these negative factors. A firm's marketing environment can be spilt into three parts: internal environment, micro environment and macro environment which constitute the external environment. The marketing environment is demonstrated by the diagram below. The Internal Environment is made of factors within the firm itself. These include company policy, company procedures, employees, technology and equipment, capital assets, the firm's structure and the firm's products (materials). These factors can be and are controlled by the firm. A firm’s competitiveness can be greatly affected by the outlined factors. Each of these departments has an impact on marketing decisions. For example, research and development have input as to the features a product can perform and accounting approves the financial side of marketing plans and budgets. Organizations like ZIMPOST are being driven out of business because of obsolete models of service delivery; the post office box systems are idle in Zimbabwe. Due to the intervention of E-mail services, Internet and WhatsApp, the demand of ZIMPOST traditional services has greatly reduced. Parastatals for example AirZimbabwe have been greatly affected by the cash shortages and heavy indebtedness that the organizations are currently experiencing. NRZ has lost its competitiveness in the market

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