Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language. Messages can also be sent through sign language, Braille, text messaging, written communication etc. When working in a Health and Social caring environment, it is highly important to communicate effectively so you and your patient have a good understanding of what is being said to each other and also, so you can build a strong relationship with your client/ patient. Sometimes it may not be just the patient you have to communicate with, you may also have
Effective communication in the health and social care sitting is very important as it allows the health care workers, perform their rules effectively allowing them to work alongside their colleagues whilst developing supportive friends with the users of the service who come from different types of background ect.... People with communication disability are at risk of not being able to communicate effectively with their health care professionals and this could have an impact on their health.¬¬¬¬¬¬¬¬¬ Contexts of communication in health and use and social care In health and social care professionals have to develop effective communication skills in order to work with the diverse range of people who work in the social care. The two contents, or types of circumstances, in which communication and interaction occur are one to one group contexts One to one communication occurs when one person speak with or writes to another individual. This happens when someone who is living in a care home might want to meet and talk to a care professional because they might have health worries or personal concerns. For example one to one communication also occurs when care professionals meet with and talk to each other or with the partners, relatives or friends of people receiving care. Communication in one to one situation is most effective when both parties are relaxed
This can be anything from communicating with residents and finding out their wishes or needs to talking to doctors, social services and other outside support. It is important that communication is used in situations such as handovers between shifts to find out how the residents have been doing that day or to find out if anything has changed medically with a resident which is important to pass over. 1.3 You can observe the non verbal behaviour displayed, for example facial expression, vocal tone, gesture and body positions, body movements, touch and personal space. These can indicate how the individual is feeling and will also support verbal communication. Being successful in communication with an individual does not only involve an understanding of what they communicate but also requires an understanding of why they communicate.
• Clients, families, internal staff, outside agencies: - Social Services, Supporting People, health professionals, probation, education, police and homeless teams. 1.2 Effective communication skills are fundamental to success in our work place and are a key interpersonal skill. The following list is ways in which I support effective communication Learn to Listen_/ Active Listening Listening is not the same as hearing; learn to listen not only to the words being spoken but how they are being spoken and the nonverbal messages sent with them. By using the techniques of clarification and reflection to confirm what the other person has said and avoid any confusion. We use this technique, especially when we are interviewing families for accommodation.
Communication is the art of exchanging information between two parties. The information is often in form of words, voice intonation and body language (Carson & Bain, 2008 pg 36). Effective communication does not entail talking only, but should also ensure the positive wellbeing of the agents that are linked towards the communication process (Cohen et al, 2010 pg 44). Professionals in the health and social care need to have effective communication skills for developing and maintaining positive and healthy social relationships and information sharing within the health care premises (Fairbanks & Candelaria, 2009 pg 132). Understanding effective communication and the interpersonal relation skills begins with knowing the contexts of communication, forms of communication, interpersonal interactions, communication and language needs which includes preferences (Mcsherry, 2012, pg 24).
These 3 keywords are very important in health and social care settings for example in care homes there are care workers, staff, patients etc who have to communicate with each other to get information across to each other and have a good understanding between each other in order to perform a variety of tasks. There are different types of communication from verbal communication to non-verbal communication. Verbal communication occurs when one person speaks and the other person listens, this can happen in a one-to-one spoken communication between individuals, spoken communication within groups of people and in other ways. Care workers need a range of verbal communication in order to find out about an individual’s problems, dealing with complaints, provide support to others etc. Effective verbal communication is a two-way process speaking and listening must occur.
1.2 Different working relationships in a Health and Social Care setting. There are many different types of working relationships in a Health and Social Care setting that all play a vital part in providing and making sure that care for individuals is upheld. These may include the actual person who is in need of support, their family and the person’s friends. The relationship between the carer and the individual needing support would be quite formal but it is important to be warm and friendly as well as polite and respectful. It is important to remain professional but at the same a certain element of empathy will be required.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
Unit 1 – SHC 31 (1.2 + 1.2) People communicate for different reasons, to communicate between service users, other staff members/colleagues, managers etc. This can build trust and develop professional relationships which can all benefit service users, and carers alike. We need to communicate to be able to report changes in a patient’s behaviour/their condition, when a patient has been admitted, communicating about the environment and ward routines. These are communicated through different means, depending on the individual’s needs i.e. spoken word, written word, through a translator if English is not their first language.
The conversation with patients and families tells much about the way they feel. As a health care provider, treating patients and families with empathy, listening, and respect enhances clinician-patient relationship. The health care provider must communicate with patients and their significant others about medical conditions, needed tests, explaining their medication actions, and possible side effects. The nurse must communicate effectively by using clear terms and avoiding medical jargons that could