Edexcel L2 Knowledge Workbook Unit 1 (SHC21) INTRODUCTION TO COMMUNICATION IN HEALTH AND SOCIAL CARE Outcome 1 1.1 Identify different reasons why people communicate. People communicate to know the needs of that person and share their ideas and information with each other. They also communicate to express their feelings and help build relationships, to socialise also you can ask questions and share different experience’s you have had. 1.2 Explain how effective communication affects all aspects own work communication with others eg colleagues is important because if you don’t communicate with your colleagues you could end up hurting the service user and yourself as you don’t know what your colleague is doing that is why you need to communicate with your colleagues. people who use services so that you know what they need you may be able to look at the service plan but that don’t always tell you the needs of the service user that is why you have to communicate with the service user as they can tell you in more detail of what they need.
I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down. I aim to make positive and lively conversation to promote the interest in conversation. It is important to be confident as if you are nervous you can sometimes create barriers making communication difficult. Eye contact shows that you are listening and are interested in what the person has to say. I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you.
An effective conversation can also mean a conversation in which something is achieved. It can be a conversation in which two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important as it allows the health care worker to perform their role effectively, allowing them to work alongside their colleagues whilst developing supportive ties with the users of the service who come from different types of backgrounds, cultures/ and religion. People with communication disabilities are at risk of not being able to communicate effectively with their health care professionals and this could have an impact directly on their health. Good communication is the foundation to successful relationship i.e.
Title | Principles of communication in adult social care settings | Ref | 21 | Level | 2 | Credit value | 2 | Identify different reasons why people communicate People communicate for lots of different reasons. They communicate to make relationships for example when we meet someone new we use both verbal and non-verbal communication such as smiling, shaking hands to greet people and we do this to make a good impression on people. Communication is also used to develop relationships, once we know a person by maintaining a communication between each other people feel more comfortable with that person and trust them as an individual. We also use communication in order to obtain information but then also share information with others. Also most of us have different emotions and feelings that we need to express and we may do this through communicating with others.
Any medical changes must be documented on a record sheet, marked on the meds chart, and passed over by hand in the communication book. This is especially important so no errors are made with any meds. 2. Good communication in the work place is essential both between the staff team and the service users. If the staff team are not communicating properly mistakes can happen and this can lead to arguments between the staff members, the team and external health providers, ie doctors, chiropodist.
Use and Develop Systems that Promote Communication. The range of groups and individuals whose communication needs must be addressed in my job role is wide, and includes: * Service users * Families and friends * Advocates * Colleagues * CQC * Health professionals * Social services. Effective communication in care settings helps both care workers and people who use care services to form good relationships and to work well together. People communicate most effectively when they: * Feel relaxed. * Are able to empathise with the other person.
There are a number of key points and techniques that involve therapeutic communication and can make communication more effective. Important aspects of therapeutic communication include: focusing on the client, building a trust between the client and healthcare worker, allowing time for client questions and answers, and understanding non-verbal communication. Remembering that clients often view their nurses as the healthcare member they relay and receive most of their information from should be viewed as a top priority for the nursing staff. Time spent with the clients can be short because of client loads, effective communication allow nurses to spend more meaningful and productive time with their patients. Building trust fosters a relationship where the patient is more comfortable sharing personal information with the nurse.
1.1 People communcate in different ways, we communicate to express needs, share ideas and information, reassure, express feelings, build relationships, socialise, ask questions and share experiences. We communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. If you work in the care sector you may come across individuals who can't speak or struggle to speak. These individuals need to communicate with their carers to express their needs and preferences and we need to ensure that they are met. As a carer you need too encouraging communication.
If a patient arrived who had different food requirements such as a different textured diet or religious/ cultural beliefs this type of information would need to be passed on. Another example of why people communicate is to inform staff who is most at risk, who has a DNR form and any infections to be aware of at hand over at the start of the shift. Another good example of why people communicate is when we are looking after patients, they need to express their feelings like if they are in pain or uncomfortable. 1.2 Effective communication affects all aspects in the work place because as workers it allows for continuity of care for the patients as well as building up professional relationships with them. The way staff communicate with each other effects communication in the work place for example if a worker had a lack of passion for their job they were moaning all the time, other members of staff might avoid that particular person.
We would not like to be spoken to in a negative way so we should also be careful of how we speak to others too. It is important to communicate effectively so that information is understood and to avoid any misunderstandings. It is important to communicate in different ways, because different age groups require different communication styles, that way you have a better chance of being understood e.g. if you was communicating with a child you would make sure you was at their level and give plenty of eye contact and encouragement, you wouldn’t show negativity you would stay calm and positive. Communication is a two way process, it involves speaking, listening, hearing, understanding and replying.