Nvq 3 Essay

594 Words3 Pages
Unit 1 – SHC 31 (1.2 + 1.2) People communicate for different reasons, to communicate between service users, other staff members/colleagues, managers etc. This can build trust and develop professional relationships which can all benefit service users, and carers alike. We need to communicate to be able to report changes in a patient’s behaviour/their condition, when a patient has been admitted, communicating about the environment and ward routines. These are communicated through different means, depending on the individual’s needs i.e. spoken word, written word, through a translator if English is not their first language. Also communication between staff is important. Our most important information exchange is the ward hand-over where a daily/nightly report is given to (2.1 + 2.3) the oncoming staff regarding what has happened during the night. This enables staff to understand some patients’ needs and develop a plan for the ward duties/activities that might need to take place during the day and/or the patients care plan for on and off the ward. (2.2) People can have different communication needs depending on their background, whether it be from another country, or whether it be religious differences, for example. (2.4) Actively listening helps promote effective communication. It is a skill that improves understanding through effectively listening and responding to another person. Posture, facial expression and body language all help effective communication, if done properly. For instance, showing an interest in what somebody is saying, so don’t slouch, stand cross armed etc. (3.1) Different communication methods include the written word, spoken word, body language and can all be categorised as either verbal communication or non-verbal communication. For instance, a foreign patient was admitted to the ward and I know a little German so could communicate on
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