Communication P1: There are many different types of communication like sign language, braille, body language, verbal speech and even facial expressions. Effective communication is a conversation in which the exact meaning of something is understood by the other person. An effective conversation can mean a conversation where something is achieved, or where two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important because it allows the care worker to perform their role effectively. This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds.
It also can encourage the mentee to open up and speak more. Good listening skills can promote trust and respect. Active listening has several benefits. It forces people to listen attentively to others, and it helps avoid misunderstandings. Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker.
Effective communication can help promote and create a positive working environment. Effect communication is a two-way process. When working in care I will need to be able to communicate with a wide variety of people, from all walks of life. Communication is important as it can have an effect on the service within an adult care setting. Good communication with service users may encourage then to join in activities, which will promote equality and wellbeing within the care setting.
Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start. Good communication skills are also vital between staff members and also external parties (Doctors, Care Co-ordinators, relatives, etc) This helps to maintain a good working relationship between all parties and helps things run smoothly 2.1 Finding a way of communicating with an individual is essential so that you can ascertain their needs, preferences and wishes. Care Plans are a useful tool to help locate any information regarding on how an individual communicates, other ways to establish the communication needs are by observing the individual, asking the individual, and seeking information from others who may know the individual well. 2.2 T o estabish. 2.3 There are two different types of communication, Verbal communication and Non Verbal communication.
This is because the service users need to be able to communicate well with the carers. Interpersonal communication skills are oral, written and nonverbal methods. However interpersonal communication is usually face-to-face communication which could involve different numbers of participants which could even be in a small space like a consulting room where the service users and family members may have to go to discuss issues with staff in the residential and nursing
To reassure a service user to help them to trust you. To build a trust based relationship with the service user requires communication on both parts. Teamwork amongst staff also needs good communication which helps with understanding each service users needs and to provide a good continuity of care. 1.2 Effective communication is is important so that information isn't confused, hence leading to mistakes being made. Being concise, precise, accurate and honest are necessary for any communication between staff and family members and also with service users.
2.3 Communication methods and styles: nonverbal communication such as eye contact, touch, gestures, body language, behaviour. Verbal communication such as vocabulary, linguistic tone, pitch and pace. Other ways of communicating signing, symbols, touch and some people communicate through music. 2.4 It's important to respond to an individuals reactions when communicating because it shows you care about the way they are feeling or what they are trying to communicate to you. You can see non verbal responses in body language, facial expressions, eye contact, gestures and touch.
We would not like to be spoken to in a negative way so we should also be careful of how we speak to others too. It is important to communicate effectively so that information is understood and to avoid any misunderstandings. It is important to communicate in different ways, because different age groups require different communication styles, that way you have a better chance of being understood e.g. if you was communicating with a child you would make sure you was at their level and give plenty of eye contact and encouragement, you wouldn’t show negativity you would stay calm and positive. Communication is a two way process, it involves speaking, listening, hearing, understanding and replying.
Unit: 50118195.cu1530-Promote communication in health social care or children’s and young people’s settings (L3) (3) (M) 1.1 Identify the different reasons people communicate. * express needs * share ideas and information * reassure * express feelings * build relationships * socialise * ask questions * share experiences * understand and be understood * share opinions, knowledge, feelings, and emotions. 1.2 Explain how communication affects relationships in the work setting. Communication is an essential tool a carer can use to meet the needs of all service users, It is a basic requirement of our job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.
You can overcome barriers by building a good relationship with the individuals, listen to them and respond appropriately with good body language and eye contact, make them feel at ease with you, understand their needs. Ask for help off of other professional’s if needed. Eliminate any distractions, keep the noise level down, turn off televisions etc. If there are cultural barriers, widen your knowledge, have an insight of the culture or