Communication Analysis Paper

1208 Words5 Pages
Barry Hillmon, Project 1 September 4, 200X COMMUNICATION ANALYSIS Part I: Background Information I work on Fridays with an information technology (IT) department in Brunswick, Maine. We maintain a network that serves several sites within the city. The maintenance includes running network cables, repairing computers, installing software, removing viruses, etc. The scope, location, and variety of our work require that we be organized and that we communicate effectively. I have noticed several attempts to communicate at work which have resulted in misunderstandings that impacted either the effectiveness of the IT department or the opinions of others concerning the IT department. Although most of the occurrences involved only members of the…show more content…
● Competition barriers – occur whenever the audience members attempt to focus on two or more activities simultaneously, distracting their attention away from the message. ● Connotative meanings of words – are the meanings individuals assign to words based upon their own experiences. These meanings may or may not be commonly agreed upon between the sender of a message and the audience, possibly the message to be misinterpreted. ● Faulty level of technicality – is caused by a sender that provides a message in which the content is too technical or not technical enough for the intended audience or situation. ● Lack of clarity – is caused by either a lack of details or a conflict between the details, resulting in confusion or misunderstandings. ● Emotional barriers – are caused by the audience’s emotions--such as anger, resentment, or excitement—which interfere with their ability to understand objectively the message being delivered. ● Physical barriers – cause a breakdown in communications due to physical limitations, such as a lack of time, exhaustion, or remoteness, and produces confusion or…show more content…
My associates and I generally communicate well, but the lack of reception for the cell phones (physical barrier) often prevents attempts to pass information or to coordinate the efforts of personnel. We need better cell phones. Furthermore, IT needs to promote a better understanding among all members of the organization of just what IT does, the problems that IT faces, and how the actions taken by IT benefit everyone, not just IT. As for the organization as a whole, when people call IT concerning problems, the individuals say what they think they need instead of describing the failure’s indications or the requirements that must be met. IT must then ask the appropriate questions to determine the information that is needed to provide the required
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