Childcare and Young People's Workforce Essay

2445 WordsApr 10, 201510 Pages
Unit 001 Outcome 4 Introduction to communication in Health, social care or children's and young people's settings 1. Confidentiality .....is a set of rules or a promise that limits access or places restrictions on certain types of information 3. Situations where confidential information may be passed on .....Under certain circumstances, the disclosure of medical information is required by law. In these situations, consent from the person is not required. You should not disclose any more information than is absolutely necessary. Both civil and criminal courts have powers to order the disclosure of information in various circumstances. 4. How and when to seek advice and confidentiality? ......Confidentiality is essential with children & families to improve trust and working relationships between members and the staff. Certain information is however shared among the team if it is needed to effectively support members and others involved in their care. Take for example, if there is a risk of danger or harm to the members or staff, if abuse is suspected, or if there is suspected misconduct of a member of the team. It is the responsibility of the staff to pass such information to the supervisors or the appropriate bodies so that action can be taken. Outcome 3 1. Common Barriers to Effective Communication The use of jargon. Over-complicated, unfamiliar and/or technical terms. Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo. Lack of attention, interest, distractions, or irrelevance to the receiver. Differences in perception and viewpoint. Physical disabilities such as hearing problems or speech difficulties. Physical barriers to non-verbal communication. Not being able to see the non-verbal cues, gestures, posture and general body language can make
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