Cholars Argue “Implementing an Erp System over a Global Organization in Order to Enhance Control May as Well Have the Opposite Effect, I.E., Reduce Control and Cause Drift”. Critically Discuss Challenges of Achieving

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1 Warwick Business School 0953877 Warwick Business School Msc Information Systems and Management Module: Strategic Management of Information System Topic Scholars argue “implementing an ERP system over a global organization in order to enhance control may as well have the opposite effect, i.e., reduce control and cause drift”. Critically discuss challenges of achieving the „original‟ aims of enterprise-wide information systems strategy and possible guidelines for dealing with such challenges. You are expected to draw on appropriate theoretical concepts and examples of implementation of IT systems in the industry to support your arguments. Student Number: 0953877 Word count: 3499 2 Warwick Business School 0953877 Introduction Enterprise implementations have been argued as a means to increase control due to its ability to make data visible organisation wide and also the embedded rules and procedures which guides the behaviour of its users. Enterprise systems strategy have often times resulted to an emergent strategy as against the planned strategy of its implementers. According to Mintzberg and Waters (1985), this emergent strategy occurs as a result of “unfolding patterns of action” often beyond the control of its management. While the intention of enterprise systems may be to increase control, several studies have shown that it causes drift in organisations implying a revision of its planned strategy. This essay argues that enterprise systems can be used to enforce organisational control but at the same time can result to drift both at the technological and organizational levels. In line with this, this essay concentrates on critically discussing the challenges of achieving the original aims of an enterprise system and also provides possible guidelines to deal with such challenges. The challenges which include workarounds, social structures and the side

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