Case Study: Frieda Bannister

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3. Frieda Bannister is the IT manager for the State of Iowa’s Department of Transportation (DOT). She is interested in finding ways to reduce the costs of operating the DOT’s vehicle repair facilities. These facilities purchase replacement parts and repair supplies for all of the state’s cars, trucks, construction machinery, and road maintenance equipment. Frieda has read about XML and thinks that it might help the DOT send orders to its many suppliers throughout the country more efficiently. Use the Online Companion links, the Web, and your library to conduct research on the use of XML in state, local, and federal government operations. Provide Frieda with a report of about 7 pages that includes sections that discuss what XML is and

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