Capital One Essay

320 Words2 Pages
Mr. Fairbank founded Capital One in 1988 based on his belief that the power of information, technology, testing and great people could be combined to bring highly customized financial products directly to consumers. Also, Capital One is one of the America’s largest consumer franchises with more than 45 million customer accounts and one of the nation’s most recognized brands (Wikipedia). Questions 1- Why do you think it’s important for Capital One to calculate the disengagement factor of its employees when it comes to workforce planning? In my opinion, engaged employees have a significant and important role in an organization's productivity. Employees who become disengaged have an equally significant and important role in an organization's poor performance and high costs. The employee base of most organizations consists of 35% to 50% disengaged employees. This is important because is critical that workers satisfactorily meet the demands of their respective job descriptions for the company to survive. However, an organization can only thrive when its people also offer their creativity, optimistic attitudes, belief in the mission, business innovations, and other higher contributions. 2- What merits do you see to breaking down the planning process by business units through multiple layers of leaders? Do you see any drawbacks of doing so? I understand that each business unit has its own set of management responsible for that unit's leadership, filling such roles as planning, controlling, and organizing. In my opinion, when breaking down the process, organization can concentrate on the areas for which it is responsible. Higher tiers of organization can concentrate on setting strategic goals to be met by the business while the management of business units can create plans used to meet those goals. I did not see any drawbacks because breaking down the process planning
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