BTEC Nationals Level 3 BTEC Nationals Level 3 Business Studies Unit 4 Assignment 1 Types of Business Information 06/11/2014 Submitted to: Dr Safoura Abasse Business Studies Unit 4 Assignment 1 Types of Business Information 06/11/2014 Submitted to: Dr Safoura Abasse By Sophie Talbot By Sophie Talbot Terms of Reference 3 Introduction 3 Findings – Types of Information 3 Verbal 3 Written 4 Web-based 4 Multimedia 5 On-screen 5 Conclusion 5 Range of sources and how the meet their purpose 5 Verbal Information 6 Written information 6 Web-based Information 6 Multimedia Information 6 Onscreen Information 6 Appropriateness of the information 6 Strategic decision 7 Appendix 8 Bibliography 10 Terms of Reference I am going to create a report, on the ranges of information which is used within my chosen business. Furthermore, I shall look at how the information is used in the business and the appropriateness of the information within the business. Introduction My chosen business is West Walsall E-ACT Academy Primley Avenue Walsall WS2 9UA West Walsall E-ACT Academy is a school which offers education to young people; aged between 11 and 16. The school also has had a new building for the sixth form students, who study A Levels. The academy is situated in Alumwell; this is a good location because students from the surrounding areas are able to get it to the school, without travelling far; being as many students come from Pleck and Alumwell.
Michael Bell November 16, 2014 Management Seminar Phase II/Action Plan Office Depot Action Plan Executive Summary Below is an analysis of the strategic and competitive market position of Office Depot. My hope is that after reviewing this report you will have a better understanding of where Office Depot stands in the U.S. Domestic, and Foreign markets and are able take note of what factors contribute to their position as one of the leaders in the office supply industry, and recognize the things that can be improved or that may hinder Office Depot from further growth and expansion. Office Depot is undoubtedly one of the major players in the office supply industry but due to recent declining sales, the closing of retail stores, increasing competition, and stagnant or inexistent growth there are some issues that need to be addressed and fixed in order for them to get back on track with successful profit margins and reclaim their position as an industry leader. I believe Office Depot has made a wise decision by merging with their subsidiary OfficeMax in hopes of creating the largest U.S. office supply chain which can create a competitive advantage.
A NEW MANDATE FOR HUMAN RESOURCES Human Resource is proving to be a vital part in any of today’s organizational structure. It is believed to be putting essential impact on companies that work with Human Resource. The department itself consists of professionals and expert analyzers who help the company achieve higher success and also are able to keep a hand in the growth. To say it simply, the human resource or the Human Resource management works as a hub of the organization serving as an association among all others concerned. The case ‘A New Mandate for Human Resources’ by Dave Ulrich has so much potential information that explains how the Human Resource were used to be managed earlier, how it is accepted now and in what ways it can be put into fine use to the growth of the company in all departments.
Moreover, The costs and benefits to an organization when they behave ethically. Lastly, I will choose one component from Svensson & Woods's model from "A Model of Business Ethics" and discuss how it is relevant for Anglo-American. Ethical Business Behavior Ethical business behavior refers to an organization actions and policies that are synergetic with "doing the right thing" (Sethi, 2003). In order for an organization to function ethically they must establish principles and set boundaries for employees and the other companies that they are involved in business with. Society as a whole is responsible to conduct business ethically.
A Leadership Plan for the Merger/Acquisition The success or failure of a merger or acquisition depends on the skill and integrity of the organizations’ leaders. The leaders of both organizations must be skilled in communication. Effective communication is the most important element in organizational behavior and is the key ingredient of successfully integrating two corporate cultures. Effective communication in this situation is merely a method of delivering ideas specific to organizational restructuring. Management must be cognizant of the need for continuous open and timely communication within the new organization.
This is a more apropos take on the concept of integrated marketing communication. Integrated Marketing Communication (IMC) is more than just putting pieces together; it is for lack of better terms a ‘movement ‘and focus within the company. Integrated Marketing Communication (IMC) is important to the success of any business. Through ICM, businesses’ respond to feedback from their customers. Feedback is gotten from surveys, sophisticated tracking of purchases and other ways of determining customer satisfaction.
Fundamentals of Effective Communication in the Workplace Kelly Strayer University BUSS 100 04/29/2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are very important in the workplace. Effective communication skills go beyond than a simple conversations, for that reason some companies are investing in training their employees to be very professional in the effectively communication skills. Employees must know how to express themselves effectively when writing reports and emails or expressing themselves by phone or by video conference. Once you understand the benefits of effective communication in the businesses workplace, you can develop a better effectively communication with coworkers, customers, and suppliers, thereby increasing the productivity. Three years ago I was working for a company named Tech Biz, I was the assistant manager and was given the task to assist the international sales department .The company’s environment in an effective communication was very important, because the company deals with both national and international customers and suppliers on a daily basis.
It is essential that a business has clear and concise ideas of how to achieve their financial, social and personal goals in order for them to be successful business owners. Business goals can range from improving market share to contributing
Quantitative Reasoning Uses in Business A business manager’s toolkit needs to be full of abilities to manage the financial performance, operations, and accounting of an organization. In order for a manager to maintain a secure position in their industry, it is apparent that they have analytical abilities or at least ready access to these abilities. As performance goals rise, stakeholders are more often holding managers to those goals. A thorough understanding of strategies for effectively making decisions in the ever-changing environment of business is essential to a good manager. Sprague defines quantitative analysis as “an analysis technique used in finance, business, and research to assess and understand process behavior with the use of mathematical and statistical modeling.
Customer service and customer relations are the key to success for a business. In this paper, I am going to discuss how to have a successful customer service department in your business. For example, behaviors the employees will need to know; having a customer driven mindset; how to communicate effectively with customers and co-workers; phone etiquette; the importance of building relationships with customers; dealing with difficult/unhappy customers; having a customer engagement model for feedback; and building customer loyalty. Knowing these things can lead to a successful customer service department and a successful business. Behaviors Your Employee Needs to Know According to Dahlke (2007) an ideal customer service representative chooses to be courteous, respectful, considerate, and helpful to others.