The products are always available and are easy to find. The employees receive the best training in customer service skills. When a customer is looking for a certain product, they do not have to look far for a sales associate. There are several associates in each department to ensure that customers always receive help. The Market Segmentation for Kohl’s Family Cafe Geographic Segmentation City or metro size: The size of each café will vary as Kohl’s has more than 1,100
Warmly greeting both Max and Kim by name on arrival and making eye contact followed by a smile will ensure that the he knows you’re friendly. If possible, encourage Kim to remain at the centre with Max for a period of time each morning, sharing activities with him and you. As Max feels more comfortable at the centre over time, the time periods that his mother stays, could be reduced. Make sure that the separation of Max and Kim is unhurried and relaxed. Be enthusiastic, bend down to address Max face to face and let him know who you are; share information about your life ,seek activities that you know Max enjoys and participate in these with him i.e.
Chapter-02.qxd 7/5/2004 8:58 AM Page 7 TWO The Therapeutic Alliance and Case Formulation Alec Grant, Jem Mills, Ronan Mulhern and Nigel Short Learning objectives After reading this chapter and completing the activities at the end of it you should be able to: 1 outline key aspects of the historical significance of the therapeutic alliance in the CB approach 2 describe the main alliance issues related to maximising the potential of the approach 3 understand the historical development and significance of the case formulation concept in CB work 4 describe the relationship between thought, emotion, behaviour, physical reactions and environment in case formulation 5 outline models of case formulation used in the CB approach 6 describe the main issues involved in enhancing client motivation for the approach. The therapeutic alliance in the CB approach The notion that the CB approach fails to attach importance to the quality of the therapeutic relationship (sometimes called ‘therapeutic alliance’) is an enduring myth (Leahy, 2001). A brief and highly selective look at the relevant literature of the last decade suggests that authors and practitioners have been increasingly concerned about factors in the therapeutic alliance that may negatively impact on CB interventions. Warmth and friendliness versus control Wright and Davis (1994), summarising relevant contemporary research, argued that the therapeutic relationship and techniques were integrated aspects of a Chapter-02.qxd 7/5/2004 8:58 AM Page 8 8 Cognitive Behavioural Therapy in Mental Health Care Forms of resistance • • The client fails to complete agreed homework tasks. The client reacts to improvement with scepticism.
Reinforcement would remain preferable at controlling behavior because it is a presentation of something that is pleasant and rewarding which will produce a more effective outcome. Question 3.Cliff utilized a partial reinforcement schedule by setting a daily production goal and for those who met their goals every day that week he rewarded them with lunch on Fridays. He also, conducted random spot checks on employees and when found hard at work are rewarded them. It appears that Cliff used a fixed-interval, variable-interval and fixed-ratio schedule. Question 4.Cliff could integrate the process of shaping to train his staff a complex new task.
This simple method could be very useful and effective for partnership working as it will allow all partners to have simple access and will be accessible at all times. It will also enable managers to have a little track of what needs doing and whether tasks have been completed or not. People working in partnership can also have a book with any day to day tasks that need to be completed which should be updated as soon as tasks come to hand are given which can then be accessed and checked off once completed. This will also help things be more
White H. (1998) lmproving advocacy and partnership: reflection on a critical incident.Paediatric Nursing 10(9): 14-6. Woods S. (1998) Ethics and communication: developing reflective practice. Nursing Standard 12(18): 44-6. - See more at:
Also committed and steady in meeting their obligations, thorough, painstaking, accurate, loyal, considerate, notice and remember specifics about people who are important to them, concerned with how others feel. Last but not least strive to create and orderly and harmonious environment at work and home. Honestly this describes me as a person to the fullest. Furthermore my Myer-Briggs and Communication Quadrant result is very similar, pertaining to personality traits. This week evaluation I scored all fours in the four groupings which make a lot of senses because I carry a share of every single one.
Taking part in these also improved my time management skills as all meetings had to be attended on time and I also had to work to deadlines. I have a part time job in a shop, New Look, in which I have to deal with members of the public on a daily basis. This has improved my confidence greatly. I also have to work as part of a team in New Look, showing that I am a good listener and co-operative – which would be key in doing well in university. I would employ all these skills throughout university life in order to help me succeed and do well.
Inside each folder, there was all the merchandise purchased with the reference codes and everything needed, this idea was a total success and now everyone is using it to make their work more efficient. At Ben Betesh I was able to find new confidence knowing that I am able to apply what I learned in my 16 years of studies in a real life setting. The experience I gained will surely give me an advantage in the future. For me, completing