Unit 523 1.1 The induction process is essential for everyone at the company as it is the tool that is used to integrate new employees fully into a staff team and by having an effective induction period this has a knock on effect where a staff team is built on positive foundations and everyone is working at the same level towards the same goals. Because of the nature of the young people we care for our induction includes a two week period where the staff member will “shadow” an experienced member of staff. This gives the staff member the opportunity to get used to the environment of working in a house without the pressure of being officially on shift. It also gives the young people a chance to get used to having a new person working at the house as some of the young people can react differently to change in their lives as they have had a difficult upbringing. During this period the staff member receives in-house mandatory training which includes first aid, restraint training, recording and safeguarding.
Business Strategy HA Corp. relies mainly on its wide knowledge of house hold appliances and the needs of its customer base. The company aims at supplying shops in every residential area. This way the company will make high sales and will also satisfy the client’s needs. The company has recently opened their distribution to residential customers. Home delivery and servicing enhances customer satisfaction and increases the chances of word of mouth advertising.
Background Established for over 20 years, All Sorts provides its clients with a quality, reliable direct mail and print finishing service. We believe in delivering the best to our large and diverse client base. We work with companies of all sizes, in a variety of sectors including publishers, printers, marketing agencies, retailers, leisure and tourism, charities and insurance companies. Some of our clients are in the public sector and include local councils, housing associations, universities and colleges. With ongoing investment in training and machinery, we have a wealth of knowledge, experience, expertise and resources at our disposal.
The mission statement for Conlin’s Furniture is “To provide an outstanding customer experience through a family of knowledgeable and caring associates, a selection of high quality furnishings at great values, and endless service to our clients”. Vicki’s job consist of ordering supplies, delivery schedules, payroll, doing the schedules for the store, accounts receivable, inventory counts, and much more. What she likes the least about her job is all the time she has to spend at the store. There are months that she does not even get a day off. What she likes the most about her job is meeting with new people getting to know her customer on a personal level.
Each process needs an adequate trail to avoid arithmetical errors or typos. This is a long, drawn out process, but it is needed to ensure the accuracy of our financial statements. Finally, I believe there should be a control in place for our credit department. If a customer wishes to be billed on credit, the request must go from sales to the credit department electronically. This way it is easily traceable to avoid bogus
All eight locations are doing well that Mr. Morgan is considering opening another location. Due to the increase of business and employees, Mr. Morgan is multi-tasking by playing both roles as operations manager and HR manager juggling back and forth between all locations. Mr. Morgan is considering recruiting existing employees to take responsibility of HR needs in each location. He is also interested in using an HRIS to help minimize paperwork in the payroll area. IDENTIFIED PROBLEMS Problems that identified are roles that Mr. Morgan is responsible as for.
RES/351 Negussie Nega, M.A., DM 11/25/2013 Denise Rodriguez Business research is a process consists of planning, analyzing, and information to assist in making decisions. As an office manager I need to be evaluating the work flow process of the office, making sure not only does it run smoothly but also efficiently. As in most companies we had a manual filing system, we printed the invoices attached all backup paperwork and file in a manila folder for that customer. As we grew and technology advances the CEO wanted a more efficient way to maintain customer's files. We are growing and also moving to custom built office and warehouse location.
Some of the other responsibilities were ringing customers up in a timely manner and guaranteeing a high level of customer service. The time I was employed at the Krystal Co. I did every job that had anything to do with the store being the best it could be. I was a cashier back and forth, and my job in the kitchen involved cleaning, training new hires, the training of assistant managers, boiling out fryers, and I was in a supervisor’s position while performing my job duties and to see that others were meeting Krystal Co. standards. Working for the Krystal Co. gave me a great deal of
So throughout this I think that overall I have made good use of all of the interpersonal and written communications techniques that I have learnt throughout all my units. With this, it allowed me to work well in a group and complete the work in an efficient but quick manner, ultimately giving me enough time to make improvements after it’s been
PVF specializes in Residential and Commercial furniture, and its customers ranging from individuals to small and medium businesses. PVF’s main business is to build furniture from raw material, sell and ship furniture to customers which includes work done by sales staff, managers, building furniture in the warehouse and procuring raw materials from the suppliers when required, when a customer buys a Residential or commercial furniture. Each furniture transaction requires a lot of standard communication to be sent to buyers, suppliers and furniture workshop, and most importantly - managing deadlines. PVF’s business processes are manual, including the creation of customer’s contacts, accepting payments and issuing receipts, as well as generating letters to furniture workshop and ordering raw materials from suppliers. Customer’s, Supplier’s details are maintained using a spread sheet, and appointments to see the furniture’s and to see the raw materials were maintained in Microsoft Outlook.