Web. 27 Sept. 2011. <http://www.foxnews.com/opinion/2011/06/10/truth-about-gm-bailout/>. 6. Johnson, Simon.
Procedures will also address unhappy customers, with the hope that a more streamlined process for making an order, obtaining account details and making a complaint can be achieved. Having an online service for ordering will also reduce workload for staff, giving them ample time to properly address any other issues that may arise. A customer service charter should be developed for Innovative Widgets for easy access to staff and customers alike. It should outline what the company offers its customers and how it will take care of their needs with the company. It should address all aspects of the company including privacy, safety and sales and billing.
D1: In this task I have been asked to evaluate how managing physical, human and technological resources can improve a business’ performance and how each resource should be monitored. Physical Resources This may be necessary if the business has to have publicity for example a restaurant. More customers are likely to join your firm, if you have a branch and by this the finance will increase. In a business computer systems will also be needed as this speed up things and any calculations that the business has. When we start looking at the physical of the company, we look at the actions that assume to carry out its activities.
Q1. - The retailers around the world are facing different issues & challenges. - Debbie Robinson and chief executive of NACS claim that the growth of profit is relate with the population of people, but the operating process is the main key point to sustain the growth. - Sheetz point out the market is all about the people, people build the market, market build the business. Rutter mentions that the technology is one of the skills to attract more the customers and need to be investing more.
The company is growing and requires updated software systems for the company’s material requirements planning (MRP), capacity requirement planning (CRP), and enterprise resource planning (ERP) needs. A member of the management team has been tasked with selecting a software package that will benefit and meet the firm’s business needs. Material Requirements Planning (MRP) is a computer-based management system for inventory (Benefits of MRP, n.d.). It is designed to help production managers with scheduling and ordering raw materials and parts for production of finished products (Benefits of MRP, n.d.). The MRP system benefits companies by helping production managers maintain adequate inventory levels; keeping costs contained by not carrying too much inventory; and tracking materials (Benefits of MRP, n.d.).
Stakeholders come in ranks of importance depending on what the business is, and this is what I will be talking about in my essay. Tesco Customers Customers are really important to business like Tesco as they are the people who will be purchasing their products and generating the income for the business. The customers will want to make sure that they are buying a quality product at a reasonable price. Customers can be play a key part in the way Tesco makes decisions, this is because if customers don’t like a certain product then Tesco will have to decide to remove the product for the shelves. If customers are not happy with a product then they will report it to Tesco and Tesco will have to take action to do something about it.
It often raises other issues like chain-of-command, confidentiality, timeliness of disclosure, etc. Then there are the typical HR issues such as when is the employee working and how does it impact wage/hour regulations? New practices regarding recruiting, background checks and employee relations as it pertains to social media are becoming important regulatory issues in the discussion of tools and working locations outside a factory or office building. There also are employees who prefer to use their own equipment for business because they can tailor it to their personal needs and it may be better than what the organization furnishes with tight budgets. The more you dig into this topic, the more convoluted it gets.
Entry level positions such as cashiers, custodial, and warehouse could be acquired externally as long as the candidates are qualified for the positions. However managerial positions should be developed within the company because the workers are more likely more familiar and comfortable with the company’s cultures and norms. Of course there are exceptions and variable but I think this would be the preferred guideline to be followed by all stores. Tanglewood would definitely benefit from hiring as a company. I don’t think the company needs the aide of outsourcing their hiring because that would require a third party to come in and hire workers for a company where they don’t know exactly what they want in a potential candidate, where as a hiring manager for a store knows what characteristics to look for that would best match the store’s culture.